Surveillance Systems Technician

• Establish a positive, professional atmosphere that provides value for all customers and co-workers.
• Maintain a punctual and reliable attendance record.
• Stay current with IP camera technology, network fundamentals, and gaming regulatory requirements relevant to surveillance.
• Exercise discretion and confidentiality when handling surveillance footage, incident data, and investigation materials.

Responsibilities

Surveillance System Operations

• Serve as the primary technician and administrator for all-IP camera surveillance systems across multiple properties, using Mirasys Video Management Software (VMS).
• Monitor system health, camera status, and recording integrity within Mirasys to ensure continuous uptime and proper retention across all sites.
• Respond to camera outages, recording failures, and VMS alerts promptly, diagnosing and resolving issues to minimize downtime.
• Perform routine audits of camera coverage, image quality, and recording schedules to confirm compliance with gaming regulatory requirements.
• Retrieve, export, and document video footage in support of Security investigations, incident reports, and regulatory requests, maintaining proper chain of custody.

Installation, Configuration & Maintenance

• Install, configure, and commission IP cameras (fixed, PTZ, and specialty) at existing and new property locations.
• Administer and maintain Mirasys VMS, including server configuration, user access management, recording rules, camera onboarding, and software updates.
• Maintain and troubleshoot the surveillance network infrastructure, including PoE switches, dedicated surveillance VLANs, and IP addressing for camera systems.
• Coordinate with the IT team on network changes, bandwidth planning, and infrastructure work that impacts surveillance systems.
• Maintain accurate documentation of camera inventories, IP addressing, recording configurations, and system diagrams for all properties.
• Coordinate preventive maintenance on cameras, housings, mounts, and cabling to maximize equipment lifespan and reliability.

Compliance & Security Support

• Ensure surveillance systems at all properties meet Kentucky Racing & Gaming Commission (KRGC) requirements for camera placement, recording retention, and auditability.
• Maintain strict access controls and audit logs within Mirasys to prevent unauthorized access to live or recorded video.
• Support Compliance and Security teams with AML and gaming integrity monitoring by ensuring required areas are properly covered and recorded at all times.
• Assist with regulatory audits, internal investigations, and law enforcement requests as directed by management.

General & Administrative

• Works closely with the IT Manager, Systems Administrator, Security, and vendors to plan and execute surveillance projects and upgrades.
• Maintain accurate records of spare parts, tools, and surveillance equipment inventory.
• Communicate system status, incident findings, and project updates clearly to Security personnel, management, and non-technical staff.
• Performs other duties as assigned.

Anti-Money Laundering (AML) & Know Your Customer (KYC) Responsibilities

• Ensure surveillance systems covering transaction areas and guest verification zones are operational, properly configured, and meet retention requirements at all times.
• Collaborate with Compliance and Security teams to verify camera coverage and audit log configurations align with AML and regulatory standards.
• Assist with system audits and investigations related to KYC or AML compliance as requested by management or regulatory authorities.
• Maintain awareness of gaming regulations and AML standards as they apply to surveillance system requirements.

Do you have experience in Wrenches?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate degree or technical certification in a networking or technology-related field preferred.

• 2+ years of hands-on experience administering IP-based surveillance systems.
• Experience with Mirasys VMS or comparable enterprise video management platforms strongly preferred.
• Working knowledge of IP networking fundamentals including TCP/IP, PoE, VLANs, subnetting, and network switch configuration.
• Prior experience in a gaming or similarly regulated environment is a plus.
• Familiarity with Windows operating systems and basic server administration is a plus.

Equipment, Software & Tools

· Proven proficiency using Microsoft Office applications (Outlook, Excel, Word).

· Must be able to use tools such as drills/screwdrivers, wrenches, and pliers.

· Familiarity with Audio/Video systems is a plus.

· Familiarity with POS systems is a plus.

Licensing & Certifications

• Must be eligible to obtain and maintain KHRC Licensing on an annual basis.
• Mirasys or equivalent VMS platform certification preferred.
• CompTIA Network+ or Security+ is a plus.

Working Environment

• Primarily indoor, climate-controlled areas including control rooms, server rooms, and casino floor across multiple properties.
• Possible exposure to cigar/cigarette smoke in smoking sections of the facility.
• May require work at heights on ladders or lifts when installing or servicing cameras.
• Occasional travel between properties required.

Physical/Mental Requirements

• Must be able to lift and handle up to 50 lbs without assistance.
• Must be able to bend, crouch, kneel, climb ladders, reach overhead, and work in confined spaces for extended periods.
• Must be able to move equipment using hand trucks, dollies, and other equipment.
• Must be able to maintain sustained focus and attention during monitoring and diagnostic tasks., * High school or equivalent (Required)

Experience:

• CCTV: 2 years (Required)
• installation and maintenance of electronics: 2 years (Required)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Sandy's Racing | Gaming is located in Ashland, KY. We are fun, engaging, rewarding and our goal is making Sandy's Racing | Gaming the Tri-State's newest and most exciting entertainment destination, featuring slot-like games, an all-new Sportsbook betting lounges, unique dining and live entertainment! #ALL IN.