IT Supervisor - Applications

About the Job: In this role, you will join a forward-looking technology organization dedicated to delivering secure, modern, and resilient solutions for the City of Colorado Springs. You will lead the Application Support team responsible for the full lifecycle oversight of nearly 600 citywide applications. This includes driving a comprehensive application rationalization effort, ensuring platforms are optimized, cost-effective, and aligned with organizational needs.

You will collaborate closely with customers and stakeholders who rely on major enterprise systems such as ServiceNow, Laserfiche, Milestone, DocuSign, and other critical platforms. A key part of your work will involve guiding the modernization of legacy custom applications and transitioning them to Commercial-off-the-Shelf (COTS) or Software-as-a-Service (SaaS) solutions. Through strong leadership, thoughtful planning, and partnership with departments across the City, you will help position the organization for long-term success with a streamlined, modern application portfolio.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year., * Manage and supervise the Application Support Team to include performance management, team building, and hiring.

• Lead the Application Support team responsible for the lifecycle management of nearly 600 citywide applications.
• Support manager in completing a comprehensive application rationalization initiative to streamline, consolidate, and optimize the application portfolio.
• Partner with customers and stakeholders who depend on major enterprise platforms such as ServiceNow, Laserfiche, Milestone, DocuSign, and other critical systems.
• Guide modernization efforts by transitioning legacy custom applications to Commercial-off-the-Shelf (COTS) or Software-as-a-Service (SaaS) solutions.
• Ensure applications are reliable, secure, compliant, and aligned with organizational and operational needs.
• Foster strong relationships with departments across the City to understand business requirements and deliver effective technology solutions.
• Collaborate across IT teams to support technology needs, address escalations, and ensure smooth operational support for City services.
• Other duties as assigned.
• Learn more about this Job by reviewing the class specification on the City of Colorado Springs Class Specifications page.

We are looking for candidates who demonstrate: Knowledge of:

• Application lifecycle management, including implementation, maintenance, upgrades, and retirement.
• Application rationalization methodologies to assess redundancy, cost, usage, and business value.
• Migrating legacy custom systems to COTS or SaaS platforms, including data migration and process redesign
• Cloud services and hosting models (SaaS, PaaS, IaaS).
• ITSM (Information Technology Service Management) and ITIL (Information Technology Infrastructure Library) practices, especially incident, request, problem, and change management.

Ability to:

• Supervise, mentor, guide, and evaluate the performance of both regular and temporary staff.

• Map business processes and gather requirements to support customer engagements.

• Manage vendors, contract terms, renewals, and licensing structures.

• Work with diverse teams and departments to meet the City's technology support requirements., * Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

Do you have experience in Team supervision?, Do you have a Bachelor's degree?, * Education: Bachelor's degree in Information Technology, Business Administration, or a related field from an accredited college or university.

• Experience: Five years of full-time professional experience in a related field, including two years of administrator and/or supervisory experience.

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education., The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience in public sector IT (Information Technology) service management
• Experience with application rationalization and application CMDB (configuration management database)
• Project management experience related to IT (Information Technology) service delivery and vendor management

Pulled from the full job description

• Uniform allowance
• Cell phone reimbursement