Technical Support Analyst I

Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule (Download PDF reader) As a Technical Support Analyst I, you will:

• Provide support to walk-in customers, answering IT-related questions and troubleshooting basic issues. Assist with re-installing operating system images, replacing broken hardware, and ensuring all systems are updated and functioning properly before returning them to end users.

• Repair computer hardware and software, install applications, and back up or restore user profiles. Work with vendors for replacement parts or warranty repairs.

• Manage the Tier 1 Service Desk queues for incoming tickets, voicemails, and emails. Distribute tickets across the team.

• Identify areas of process improvement for routine Service Desk tasks, identifying areas for automation, & collaborate with other IT teams to execute.

• Maintain the Tier 1 knowledge base & training plan for new team members, focusing on following established procedures.

• Other duties as assigned.

• Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page, * Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant's age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

Do you have experience in iOS?, Do you have a High school diploma or GED?, About the Job: The City of Colorado Springs' IT Department is seeking a Technical Support Analyst I to join our team. This is an entry-level position responsible for providing essential technical support, troubleshooting, and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology, problem-solving, and customer service, this is an excellent opportunity to start your IT career in a supportive and professional environment! Job Location: Plaza of the Rockies, 121 S Tejon St, Colorado Springs, CO 80903

This position is subject to budget required furloughs to be implemented in the 2026 calendar year, and any furloughs subsequently approved., * Basic troubleshooting techniques for computer hardware, software, and peripherals.

• Microsoft Windows operating systems and Microsoft Office Suite.
• IT support best practices and customer service techniques.

Ability to:

• Provide hands-on technical support in a fast-paced IT environment.
• Troubleshoot and resolve common IT issues independently.
• Communicate technical concepts clearly to non-technical users.
• Manage multiple tasks effectively and prioritize service requests, We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
• Equivalent to the completion of the twelfth grade (high school diploma or GED)
• One year of full-time professional experience in IT support or related field
• Possess, or obtain within six months of hire, a CompTIA Security+ certification

Preferred Qualifications

The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Experience with IT support tools such as ticketing systems
• Experience troubleshooting mobile devices (iOS and Android)

Pulled from the full job description

• Uniform allowance
• Cell phone reimbursement