IT Help Desk Engineer - Level 3 (MSP)

KEY STAFFING INC
Shreveport, United States of America
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 90K

Job location

Shreveport, United States of America

Tech stack

Microsoft Active Directory
Systems Engineering
VoIP
Cloud Computing
CompTIA Security+
Computer Networks
System Configuration
Microsoft Exchange Server
File Server
Issue Tracking Systems
Networking Hardware
Local Area Networks
Windows Server
Network Architecture
Network Monitoring
Firewalls (Computer Science)
Cisco networks

Job description

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Shreveport, LA and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities

  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.

  • Architect & deploy routers, switches, managed switches, and firewalls

  • Implementing and monitoring network security

  • Deploying and managing Windows Servers and Active Directory

  • Designing Local Area Networks

  • Optimizing and maintaining network software and hardware

  • Building and deploying file servers and cloud computing solutions

  • Configuring and deploying VOIP solutions

  • Performing network infrastructure troubleshooting

  • Manage Microsoft Exchange Server

  • Implementing, Monitoring & Managing VoIP solutions

  • Monitors alert systems and takes appropriate actions as per guidelines.

  • Receive escalated service requests requiring an enhanced response.

  • New User On-boarding

Requirements

  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus

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