IT Specialist / Support Engineer
Role details
Job location
Tech stack
Job description
We are seeking a hands-on, customer-focused IT Helpdesk Engineer to support and maintain the technology environment that powers our clinicians, operations teams, and corporate staff across a fast-growing healthcare organization. This hybrid role is based in the Orlando area and will support both remote users and onsite operations as needed.The ideal candidate is a strong troubleshooter with experience supporting modern cloud-first environments, endpoint management, networking, SaaS platforms, and security tooling. This individual will play a key role in ensuring operational stability, security, and a seamless end-user experience across a distributed workforce spanning the U.S. and offshore teams.You will work closely with IT, Security, DevOps, Product & Engineering, external vendors, and managed service providers to maintain a secure, scalable, and efficient IT environment supporting both corporate and clinical operations., * Provide Tier 1/Tier 2 support for laptops, desktops, mobile devices, printers, peripherals, conferencing systems, and SaaS applications.
- Support a primarily Microsoft-based environment including Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, and endpoint management platforms.
- Manage onboarding, offboarding, device provisioning, account access, permissions, and lifecycle management for employees and contractors.
- Troubleshoot hardware, software, networking, VPN, authentication, printing, email, and connectivity issues across Windows, macOS, iOS, and Android devices.
- Support clinicians and operational users in a fast-paced healthcare environment where uptime and responsiveness are critical.
Endpoint Management & Security
- Administer and support endpoint management and MDM platforms including ManageEngine and Apple Business Manager.
- Assist with endpoint security operations using SentinelOne, Mimecast, MFA, and related security tooling.
- Support patch management, endpoint compliance, asset tracking, and vulnerability remediation efforts.
- Maintain adherence to HIPAA, security, and IT compliance standards and assist with audit readiness initiatives.
- Escalate security incidents, suspicious activity, and critical outages appropriately.
Network & Systems Support
- Support office and remote networking technologies including Cisco Meraki, Cato Networks, VPN connectivity, Wi-Fi, switching, and firewall troubleshooting.
- Coordinate with vendors and MSP partners for escalations, hardware replacements, ISP coordination, and office infrastructure support.
- Assist with management and maintenance of cloud-based IT infrastructure and SaaS integrations.
Operational Excellence
- Create and maintain technical documentation, SOPs, knowledge base articles, and asset inventories.
- Follow established ticketing, triage, escalation, and change management processes.
- Participate in IT projects including office buildouts, hardware rollouts, MDM migrations, infrastructure upgrades, and security initiatives.
- Research and recommend improvements, automation opportunities, and operational efficiencies.
- Assist with maintaining inventory and logistics coordination for remote hardware provisioning and recovery.
Team Collaboration
- Collaborate closely with cross-functional teams including Cybersecurity, DevOps, Data Intelligence, Software Engineering, Product, and external vendors.
- Provide mentorship and guidance to junior support staff when needed.
- Communicate clearly with technical and non-technical stakeholders regarding issues, timelines, and resolutions.
Requirements
Do you have experience in IT department experience?, Do you have a Associate's degree?, * 3-5+ years of experience in IT support, helpdesk, systems administration, or infrastructure support roles.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Experience supporting distributed or hybrid workforces preferred.
- Healthcare or HIPAA-regulated environment experience is a plus.
Experience with several of the following technologies is strongly preferred:Microsoft Ecosystem
- Microsoft 365
- Entra ID (Azure AD)
- Exchange Online
- Teams
- SharePoint
- Intune or equivalent endpoint management tools
Endpoint & Security Tools
- ManageEngine
- SentinelOne
- Mimecast
- Apple Business Manager
- MFA/SSO platforms
- Endpoint patching and vulnerability management
Networking & Infrastructure
- Cisco Meraki
- Cato Networks
- VPN technologies
- DNS/DHCP/network troubleshooting
- Wireless networking
IT Operations
- FreeScout, Jira, Zendesk, or similar ticketing systems
- Asset management and inventory tracking
- Remote support tools
- Hardware provisioning and lifecycle management
Communication Platforms
- RingCentral
- Dialpad, * CompTIA A+, Network+, Security+, or similar certifications preferred.
- Familiarity with ITIL practices and service management methodologies.
- Experience working alongside MSPs, vendors, or offshore support teams.
- Exposure to cloud platforms such as AWS or Azure is a plus.
Additional Considerations:
- Hybrid position based in the Orlando, FL area with periodic onsite support required.
- Reliable transportation required for onsite visits, office support, and hardware logistics.
- Must be comfortable supporting both corporate and clinical operations in a fast-paced healthcare environment.
- Ability to prioritize competing requests, adapt quickly, and maintain professionalism under pressure.
- Strong customer service mindset with excellent written and verbal communication skills.
- Willingness to occasionally provide after-hours or emergency support when required.
Benefits & conditions
2.72.7 out of 5 stars Orlando, FL 32810 Hybrid work $60,000 - $65,000 a year - Full-time, Pulled from the full job description
- Referral program
- 401(k)
- Health insurance
- Retirement plan
- Paid time off
- Employee discount
- Vision insurance, * 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance