Systems Administrator

We are looking for a Systems Administrator to join our IT Operations team at Submittable. This role is the technical backbone of the Submittable employee experience - owning the tools, systems, and support that keep our team running. You will be the go-to resource for day-to-day IT support, endpoint device lifecycle, and the onboarding and offboarding process, ensuring every Submittable employee has what they need to do their best work from day one.

This is a full-time hybrid position in Missoula, MT, and reports to the IT Operations Manager.

How You'll Make an Impact

• Key technician for day-to-day IT support of Submittable employees including on-site and remote support
• Manage IT Endpoint inventory including computers, monitors, input devices (mice/keyboards/trackpads), printers and printing supplies, and headphones/AirPods.
• Stakeholder in endpoint lifecycle process including procurement, lifecycle management, and retiring of endpoint devices and peripherals
• Triage cybersecurity related endpoint issues
• Perform onboarding duties for Submittable employees including equipment shipping, peripheral device procurement, endpoint device setup, and new hire orientation
• Perform offboarding duties for Submittable including account and access revocation, equipment returns, and other required offboarding duties.
• Provide support to Submittable users utilizing Jira ticketing system in order to track issues and collect data-driven metrics
• Support Submittable meeting space technologies including Zoom/Google Meet Room hardware, displays, video bars, speakers, and microphones.
• Build and deploy IT approved operating systems, applications and software updates on endpoint devices utilizing device management systems such as Kandji and Microsoft Intune utilizing industry standard best practices for testing and validating packages prior to production deployment.
• Initiate, coordinate, and enforce Submittable policies and procedures
• The primary goal for this role should be to ensure Submittable employee technical needs are met
• Work on IT related projects utilizing modern IT practices and principles.

Do you have experience in Video conferencing software?, Do you have a Associate's degree?, * 4+ years of Desktop Support experience or equivalent IT experience

• Associate's degree in a computer-related field or equivalent experience
• Experience with IT documentation and ticketing software (Jira preferred)
• Experience with business collaboration and communication tools (e.g. Google Meet and Zoom)
• Ability to prepare and interpret IT documents and step-by-step action plans
• Capability to install, diagnose, upgrade, and restore Apple and Windows based computers
• Familiarity with computer networking environments and terminology
• Familiarity with automation tools utilizing scripting and APIs
• Exposure to AI technologies - LLMs, RAG, Agentic AI
• Exceptional client-facing and teamwork skills
• Familiarity with project management software (Asana, Jira, Smartsheet, Microsoft Project, Microsoft Planner, or the equivalent)
• A+ and ITIL Certification preferred
• Microsoft and/or Apple certifications preferred
• Excellent verbal and written communication skills

4.04.0 out of 5 stars Missoula, MT Hybrid work $55,000 - $62,000 a year - Full-time, Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Health savings account
• Flexible spending account
• Stock options, Compensation: The annual salary for this position is $55-62k. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location., Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.

At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!

Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
• 401(k) plan with employer match starting day one
• Equity stock options to share in our success
• Flexible hours, remote work options, and generous vacation and sick leave
• Paid parental leave for mothers, fathers, and adoptive parents
• Professional development stipends to support your career growth
• Opportunities to participate in community outreach and volunteer programs
• Monthly company-sponsored happy hours and gatherings to connect and unwind

Our Commitment to Inclusion & Belonging

At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.

We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.