Help Desk Technician

• Provide Tier 1 and Tier 2 technical support across multiple client environments
• Manage and resolve support tickets within SLA requirements
• Troubleshoot Microsoft 365, Outlook, user accounts, and workstation issues
• Perform Active Directory administration including onboarding/offboarding and permissions
• Support networking, VoIP systems, security cameras, and desktop hardware
• Document troubleshooting steps and resolutions within the ticketing system
• Escalate issues appropriately while maintaining communication with clients
• Assist with workstation setups, break/fix support, and hardware replacements
• Support email security and spam filtering platforms

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * Reliable transportation and access to a vehicle required

• Occasional travel to client sites throughout NYC & Long Island
• Candidates should ideally live within a reasonable commute to Great Neck

About the Opportunity

We are seeking experienced Help Desk / MSP Support Technicians to join a growing Managed Service Provider supporting multiple business clients throughout New York City and Long Island. This is a fast-paced, client-facing environment ideal for candidates who enjoy troubleshooting, multitasking, and supporting diverse technical environments.

Must-Have RequirementsCurrent MSP Experience (Required)

• Current or very recent MSP experience required
• Experience supporting multiple client environments simultaneously
• Understanding of ticket flow and SLA-driven support environments
• Candidates with only internal corporate IT experience will not be considered

Strong Communication Skills

• Professional client-facing communication
• Strong customer service mindset
• Ability to communicate technical issues clearly to end users

Independent Troubleshooting

• Ability to work independently
• Strong problem-solving skills
• Escalates issues appropriately when needed

Onsite Reliability

• Comfortable working fully onsite daily
• Reliable attendance is critical
• Comfortable traveling occasionally to local client sites, * Microsoft 365 / Office 365
• Active Directory
• Ticketing systems (Atera preferred)
• Networking support
• VoIP phone systems
• Security camera systems
• Remote troubleshooting
• Hardware and desktop support

Preferred Experience

• Multi-tenant Microsoft 365 environments
• MSP ticketing environments
• Client-facing technical support
• Email security and spam filtering experience, * If you do not have experience in an MSP environment, you will not be considered

Education:

• High school or equivalent (Required)

Experience:

• IT support: 2 years (Required)
• MSP: 2 years (Required)

Ability to Commute:

• Great Neck, NY 11021 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance