Product Owner - Workplace Service Delivery

We are seeking an experienced Product Owner to lead the strategy, design, and continuous improvement of Workplace Service Delivery (WSD) capabilities within ServiceNow. This role will partner closely with Facilities, Space Planning, Workplace Operations, and technical teams to deliver scalable, user-centered workplace experiences through automation, self-service, and workflow optimization. The ideal candidate combines strong product ownership practices with experience designing enterprise workflows and digital workplace experiences within ServiceNow.

What You'll Do

• Own the WSD product roadmap, backlog, and prioritization strategy
• Translate operational and employee needs into scalable ServiceNow solutions
• Partner with Facilities, Space Planning, Workplace Operations, and service providers to improve workplace experiences
• Drive workplace workflow design across: Workplace requests Facilities services Office moves and seating coordination Reservation management for desks, rooms, and collaboration spaces Visitor and workplace support experiences Knowledge and self-service experiences
• Define user stories, requirements, and acceptance criteria
• Partner with engineering, platform teams, and TPMs on solution delivery
• Lead backlog refinement, prioritization, and stakeholder alignment
• Analyze adoption, workflow performance, and employee feedback to drive continuous improvement
• Support rollout readiness, communications, and change adoption

Do you have experience in Workflow management (operations management method)?, * 5+ years of experience in Product Ownership, Product Management, Business Systems Analysis, or ServiceNow solution delivery

• Experience with ServiceNow Workplace Service Delivery (WSD), Employee Center, or related workflow platforms
• Strong understanding of workflow design, service delivery operations, and user-centered product development
• Experience managing backlogs, requirements, and stakeholder alignment
• Ability to translate operational needs into scalable technical solutions
• Experience working in Agile environments, * Experience supporting Facilities, Workplace Operations, or Space Planning organizations
• Familiarity with: Workplace reservation systems Workflow automation Virtual Agent / AI capabilities Knowledge management Reporting and dashboards
• ServiceNow certifications preferred
• Experience in large, global organizations

3.83.8 out of 5 stars San Mateo, CA $144,200 - $216,200 a year

Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity., Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.