IT Support - Level 1 Help Desk Technician

Join our dynamic Managed Service Provider (MSP) team as a Level 1 Help Desk Technician and become a vital part of delivering exceptional IT support to a diverse range of clients. In this energetic role, you'll be the first point of contact for technical issues, providing prompt and effective solutions that keep businesses running smoothly. Your expertise will empower users by resolving hardware, software, and network challenges while fostering positive customer experiences. This paid position offers a fantastic opportunity to grow your IT skills within a collaborative environment dedicated to excellence and innovation.

Do you have a valid Driver's License license?, Do you have experience in Customer support?, Do you have a Bachelor's degree?, We are looking for a highly motivated individual who is looking to grow their career. This position requires mid-level experience. Good technical skills to have:

• Must have a minimum of 2 years' IT Technical customer support skillset
• Basic knowledge in LAN, WAN and Wi-Fi technology
• Basic knowledge in administration of Windows Server operating systems, including Windows Server 2008 - latest, and Microsoft Hyper V, Active Directory, Azure/Entra administration
• Knowledge in Office 365 Administration
• Knowledge of Microsoft Operating Systems installations and automation of system setups
• Knowledge in installation of network components
• Provide end-user training
• Walk user through problem solving process
• Hardware knowledge (PC, Printer, Scanner, VOIP Phone, Mobile Devices - Mac experience a plus)
• Software (Windows 7 & newer, Office Suite, Google Apps)

Nice to have:

• 4-year degree or equivalent related technical experience
• Knowledge in networking, DNS and Domain Services
• Knowledge in Microsoft Exchange and Office365 Mail (all versions)
• Knowledge of switches, routers, firewalls and VPN's
• Knowledge in file security and domain access control
• Knowledge in Active Directory Administration
• Knowledge in ability to diagnose difficult hardware and software problems

Top candidates will have the following attributes:

• Ability to type 35 wpm.
• High level of character and integrity, who will represent the company in a professional manner at all times
• Dependable, reliable and trustworthy
• People oriented - enjoys interacting with people in an effort to problem solve
• Autonomous/Independent - can work with little direction
• Results oriented
• Self-motivated
• Personal Accountability
• Good judgment for obtaining technical solutions for customer
• High customer satisfaction goals
• Ability to walk user through problem-solving process
• Ability to respond to queries for technical assistance in person, via phone or electronically
• Excellent oral and written communication skills
• Team player

Other Skills and Abilities

Ability to multitask and prioritize work. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Ability to build morale, rally others to a common goal/objective, and motivate others to overcome challenging situations. Ability to clearly define goals/deliverables, set expectations, and communicate success/failure.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands, handle, or feel and talk or hear. The employee may be frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb a ladder, or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

We have an office in Farmington Hills where we will provide a space to work. Based on job duties, local travel will be required to our customer sites in and around Southeastern Michigan and/or some out of state travel may be necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate but normally it is low.

Language Skills

Ability to effectively communicate technical (design, analysis, certification, etc.) details via verbal or written mediums. Ability to contribute to technical discussions before groups of customers and/or employees.

Benefits: Paid vacation and sick time off, mileage reimbursement, cell phone, certification test reimbursements, health/dental/vision/ST Disability Plans, some federally recognized paid holidays

License: Valid driver's license with no points on driving record

Background check and driver's license check will be required.

Previous work in IT industry is an absolute must!, * Reliable vehicle is a must, Join us in delivering top-tier IT support that keeps organizations empowered through technology! This role is perfect for motivated individuals eager to develop their skills in a fast-paced MSP environment while making a real impact on client success.

Pulled from the full job description

• Mileage reimbursement
• Professional development assistance
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance