Distributed Computer Systems Specialist

• Assisting in developing, documenting, implementing, monitoring, maintaining, and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components

• Assisting in disaster preparedness and response

• Assisting in identifying, documenting, measuring, and improving Information Technology processes

Technical Support & Troubleshooting

• Provides technical support to end users, performing diagnostics and troubleshooting of hardware, software, operating systems, applications, and connectivity issues.

• Resolves access, authentication, performance, and configuration issues across supported systems and platforms.

• Performs advanced troubleshooting of network connectivity, shared resources, server/client interactions, and enterprise service dependencies.

• Identifies issues requiring escalation and coordinates with higher - level technical staff or service providers.

System & Software Support

• Installs, configures, updates, and maintains computer operating systems, software applications, and approved security patches.

• Supports the deployment, maintenance, and troubleshooting of enterprise applications, productivity tools, and platform services.

• Assists with configuration changes, system adjustments, and testing as part of change management processes.

Network, Directory, and Enterprise Services Support

• Troubleshoots connectivity issues involving local, wide-area, wireless, and cloud-based resources.

• Supports directory, identity, and access management functions, including group policies and access control settings.

• Assists in resolving issues related to shared drives, mapped resources, print services, enterprise applications, or cloud service access.

Server & Infrastructure Assistance

• Installs, configures, and supports server hardware and software under the direction of higher-level administrators.

• Assists with operational tasks related to enterprise infrastructure, system updates, monitoring, and service reliability.

Mobile & Remote Technologies

• Performs initial setup, activation, configuration, maintenance, and troubleshooting of mobile devices and mobile operating platforms.

• Installs updates, security patches, and approved applications for mobile and remote-access technologies.

Hardware, Peripherals & Communication Devices

• Installs, configures, services, and troubleshoots distributed computing hardware, including workstations, peripherals, printers, scanners, and related devices.

• Supports the installation, configuration, maintenance, and troubleshooting of communication devices and related systems, including VoIP, analog devices, and mobile platforms.

• Performs preventive maintenance and coordinates repairs or replacements as needed.

Inventory, Asset, and Resource Management

• Tracks and updates technology asset information, including assignment, location, condition, and lifecycle status.

• Performs asset check-in/out, maintains inventory records, and participates in inventory audits.

• Sanitizes equipment and prepares assets for transfer, surplus, or disposal in accordance with established guidelines.

• Creates, modifies, or terminates user access to information resources under appropriate authorization.

Documentation & Operational Procedures

• Creates and maintains technical documentation, support procedures, configuration records, and operational logs.

• Documents system issues, resolutions, changes, and configurations to support continuity and knowledge sharing.

Training & User Support

• Provides user guidance and training on hardware, software, communication tools, productivity applications, and general system usage.

• Recommends training or resources to improve effective use of technology.

• Use of equipment and supplies related to the position

• Statutes, and Rules and Regulations that pertain to the programs

• Distributed processing operations, software, procedures, and equipment

• Computers and Electronics, circuit boards, processors, chips, hardware, software

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications

• Knowledge of problem-solving techniques

• Knowledge of Microsoft Desktop and Server Operating Systems

• Knowledge of Microsoft Active Directory Domain Services

• Knowledge of Microsoft Office Applications

• Knowledge of Virtualization Technologies

• Knowledge of the Open Systems Interconnection model (OSI model)

• Knowledge of Cloud Services (SaaS/IaaS/PaaS/RaaS)

• Knowledge of information Technology troubleshooting techniques and methods

Skills :

• Use of equipment and supplies related to the position

• Ability to manage complex projects

• Strong verbal and written communication skills

• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Systems Analysis - Determining how a system should work and how changes in conditions, operations and the environment will affect outcomes

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

• Monitoring and assessing performance of self, other individuals, organizations to make improvements or take corrective action

• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

• Conceptual Thinking

Ability to :

• Ability to test and debug computer programs

• Ability to troubleshoot and repair computer hardware problems

• Ability to process information logically and solve problems

• Ability to develop training programs related to distributed processing operations and procedures

• Ability to monitor and resolve problems with distributed computer systems components

• Ability to identify and define user task needs

• Ability to write technical data processing reports

• Ability to learn new technologies quickly

• Ability to prioritize projects and work schedule to effectively deliver client services

• Ability to document solutions thoroughly

• Ability to establish and maintain effective working relationships

• Ability to communicate information and ideas in speaking so that others will understand

• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that a problem exists

• Lift and carry Information Technology equipment

• Flex work schedule to include working evenings or weekend to perform duties, sometimes with little advance notice

Qualifications:

• A bachelor's degree in computer sciences, management information systems, or related area is preferred

• Certification in one or more of the following is preferred: Microsoft Desktop/Server Operating Systems, Networking, Security, Computer Programming, and/or Computer/Information Technology Support, All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Port Charlotte, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.