Information Technology Manager

• Oversee administration of:
• Windows and Linux (Debian, Red Hat) server environments
• Docker
• Active Directory + Microsoft Entra/365 and identity management
• Virtualization platforms (ESXi + vSAN, Proxmox)
• Network infrastructure, SD-WAN, VLANs, wireless networks, ZTNA, routing/switching and firewalls (FortiGate, Aruba/HPE Networking)
• Backup, disaster recovery, and business continuity systems (Veeam)
• Ensure high availability and performance of banking/operational systems (Jack Henry Silverlake, Loan Vantage, Encompass, and DecisionLender4).

IT Leadership & Strategy

• Lead and manage day-to-day IT operations across infrastructure, networking, systems administration, telecommunications, and end-user support.
• Develop and execute technology roadmaps aligned with business goals and regulatory requirements.
• Evaluate emerging technologies and recommend improvements to increase operational efficiency, security, and resiliency.
• Participate in steering committee meetings to communicate IT initiatives, risks, and project status.
• Supervise IT personnel and managed service providers.
• Mentor staff and promote professional development.
• Establish operational priorities, service expectations, and accountability measures.
• Foster a collaborative, service-oriented IT culture.

Vendor & Project Management

• Manage relationships with technology vendors and service providers.
• Oversee procurement, implementation, and lifecycle management of IT systems and services.
• Lead complex infrastructure and application projects from planning through implementation.
• Coordinate project timelines, budgets, resource allocation, and stakeholder communication.

Regulatory Compliance & Audit Support

• Support internal and external audits, examinations, and regulatory reviews.
• Maintain IT policies, standards, procedures, and documentation.
• Ensure technology operations adhere to regulatory, compliance, and governance requirements.
• Coordinate evidence collection and remediation tracking for audit findings.

End User & Operational Support

• Ensure timely resolution of technology issues affecting business operations.
• Oversee helpdesk functions and user support processes.
• Support branch operations, remote offices, and enterprise communications systems.

Do you have experience in Vendor relationship building?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field

• Master's degree a plus

Experience

• 5-8+ years in IT, with 1-3+ years in a supervisory or management role

Technical Skills

• Networking (TCP/IP, VPN, firewalls, LAN/WAN, wireless, ZeroTrust)
• Cloud platforms (Azure, AWS, Cloudflare)
• Docker, Linux, Veeam, CoPilot
• Virtualization and database management

Soft Skills

• Strong leadership and communication
• Strategic thinking and problem-solving
• Ability to translate technical concepts for non-technical stakeholders

Work Environment

• Full-time, office-based
• On-call availability may be required for system emergencies, * Bachelor's (Preferred)

Experience:

• IT: 5 years (Preferred)
• IT supervisor or management: 1 year (Preferred)

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance