Technical Support Coordinator

We are seeking a dependable and detail-oriented Technical Support Assistant to support our Technical Support and Engineering teams in a fast-paced manufacturing environment. This role serves as the first point of contact for customer support inquiries and assists with troubleshooting coordination, replacement parts orders, warranty requests, customer communication, and administrative support., * Answer and route incoming technical support calls and emails

• Assist customers with basic product and technical support questions
• Coordinate service requests, replacement parts orders, and warranty claims
• Track and follow up on open support requests
• Assist with order entry, documentation, and administrative tasks
• Coordinate with engineering, production, purchasing, shipping, and customer service teams
• Maintain accurate customer and support records
• Support troubleshooting efforts and escalate technical issues as needed

Do you have experience in Customer communication?, This is a great opportunity for someone who is organized, customer-focused, eager to learn technical products, and comfortable managing multiple priorities., * Strong communication and customer service skills

• Organized with strong attention to detail and follow-through
• Comfortable handling customer interactions professionally
• Basic technical aptitude and willingness to learn
• Proficient in Microsoft Office and general computer systems
• Experience in customer service, manufacturing support, order entry, or administrative support preferred
• ERP system experience is a plus
• Bilingual Spanish preferred

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, * Health insurance with option for employer-paid employee-only coverage
• Dental and vision insurance (employee-paid)
• Employer-paid life insurance
• Voluntary life insurance options
• 401(k) with company match

Pay: $25.00 - $27.00 per hour