Information Systems Administrator, DND (Colorado Springs)

Our organization is seeking a qualified and motivated candidate to support the delivery of IT services. The successful candidate will demonstrate sound judgment, initiative, and a strong commitment to client service and operational excellence.

Under the supervision of the LEITP Team Manager, the incumbent will perform the following key responsibilities:

• Provide technical support for the program's IT infrastructure, including networks, workstations, and mission-critical systems
• Diagnose, resolve, and document IT incidents and technical issues affecting users
• Provide guidance and training to employees on the effective use of IT systems and tools
• Maintain logs and documentation, including incident records, change control logs, and system operations documentation
• Perform routine system maintenance and housekeeping procedures to ensure optimal system performance
• Analyze IT and IM requirements and recommend solutions to improve efficiency and effectiveness
• Advise users on potential system issues and recommend preventive and corrective measures
• Develop and document solutions for recurring technical issues
• Establish and maintain relationships with service providers and suppliers to stay informed on emerging technologies and solutions
• Provide technical advice and coaching to users to enhance program delivery
• Act as backup to the Information Services Manager on technical IT matters when required

This selection process may also be used to staff similar positions that may arise. By applying, you will join an inventory for current and future vacancies at the LE-O1 level (indeterminate, term, and temporary employment)., Operational requirements will be assessed on a meet/does not meet basis and can be used to determine right fit of a candidate for the position.

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Willingness and ability to work potentially frequent overtime outside normal working hours and potentially on short notice.
• Location of work: Employees are expected to work in office five days a week., Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period.
• Valid work authorization: Ability to obtain and maintain valid work authorization covering the entire employment period.
• Security screening: Ability to obtain and maintain a Reliability Status, which includes criminal and credit background checks from the Government of Canada.
• Other conditions of employment: Ability to obtain and maintain a Government of Canada Secret security clearance, including meeting the eligibility requirements associated with this level of clearance. Candidates may begin employment with Reliability Status while the required security clearance is being processed, subject to operational requirements and security authorization., * Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

• If you are in a partially or fully qualified pool for a similar position with our mission, please include the process number and all relevant details in your application.

Do you have experience in Windows?, This position requires:

• Graduation from a recognized college or university with a specialization in Computer Science or a related discipline.

Note: Candidates will be required to provide proof of their education

Language

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels.

• An intermediate proficiency level (reading, writing, comprehension, and speaking) in English.

Experience

In order to perform the duties relevant to this job, the following experience is required.

• A minimum of 2 years of experience providing direct Information Management and Technology support and coaching to users by e-mail, video/telephone conference, Microsoft Remote Assistance and in person, within a Service Desk environment, supporting Microsoft Windows products and devices;
• A minimum of 2 years of experience in supporting a Local Area Network (LAN) and its components;
• A minimum of 2 years of experience in supporting and managing standard end-user computing devices, such as Microsoft Windows-based desktops and laptops, as well as smartphones (Android and/or iOS);
• A minimum of 1 year of experience in supporting Microsoft 365 collaboration tools like: Teams and SharePoint.

Competencies

All competencies will be assessed. All competencies must be met prior to appointment.

• Knowledge of industry standard Information Management and Technology (IM/IT) elements such as: user interfaces, devices, connectivity options, and collaboration tools;
• Knowledge of documenting, troubleshooting and escalating techniques used in the resolution of technical incidents pertaining to Information Management and Technology devices and infrastructure;
• Knowledge of the capabilities and functionality of the Microsoft 365 suite of applications such as Teams, OneDrive, and SharePoint and how they support collaboration.
• Client Orientation
• Initiative and Action Orientation
• Working with Others
• Thinking Things Through
• Resilience and Adaptability, Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.
• Experience working in an international environment such as an Embassy, International Organization or Multi-National Company;
• Tracking and escalating service issues using a problem tracking system such as BMC Remedy.

Certifications:

• Certification in Microsoft 365, Office 365, Teams, SharePoint, etc;
• IT Service Management Certification such as ITIL.

Pulled from the full job description

• Travel reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Retirement plan
• Dental insurance
• Disability insurance, We offer a competitive salary, generous leave, 12 weeks of paid parental leave and a strong benefits package that includes medical, dental, long-term disability and a retirement savings plan. Please find a summary of our benefits package and information on employment eligibility at: Jobs at our offices in the United States (international.gc.ca), * Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Consulate General of Canada in Denver does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Consulate General of Canada in Denver, which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country's local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.

* Please note that the Consulate General of Canada in Denver does not sponsor work authorizations directly or indirectly.