CRM Functional Lead

• Owning the functional design and evolution of HubSpot across Marketing Hub, Sales Hub, and CRM, ensuring configuration aligns with the product roadmap and business objectives
• Managing and maintaining contact, company, deal, activity, and custom object configurations; keeping the platform clean, accurate, and scalable as the business evolves
• Owning marketing operations foundations, including lifecycle stages, lead scoring, nurture journeys, and attribution models, with a clear focus on driving acquisition performance and pipeline growth
• Leveraging HubSpot Breeze and AI-driven features to surface customer insights, identify patterns in behaviour and performance, and improve targeting and conversion outcomes
• Building strong working relationships with Marketing, Sales, Customer Success, and Acquisitions teams-running recurring stakeholder forums, understanding their needs, and ensuring HubSpot actively supports their goals
• Defining and tracking success metrics for HubSpot usage and adoption, including data quality, active users, funnel performance, and automation health-turning data into clear recommendations for improvement

• 2-3+ years' hands-on HubSpot experience in an administrator, consultant, or CRM specialist role
• Proven track record working with marketing and acquisitions teams to design scalable CRM processes and deliver measurable improvements in campaign and pipeline performance
• Experience operating in regulated environments with strong data protection requirements (UK GDPR)

Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Free parking
• On-site parking, * The role is initially an 18-month fixed-term contract to support tech transformation projects
• The role can be a flexible hybrid role with our Support Centre based in Kearsley, M26 1GG
• You will benefit from free onsite parking, and Kearsley train station is just a short walk away
• With an on-site mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we're always there for one another.

Your future, your benefits

• Holidays rising to 30 days per year with service (plus bank holidays)
• Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions
• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year
• Recognition schemes, including Support Centre Heroes and service awards