IT Technician - Support & Networking (Coventry)

• Provide prompt Level 1 & 2 IT Support for preparation and operation of existing and new exams
• Monitor and maintain the sites' physical IT and network infrastructure alongside general administration such as access controls, endpoint detection, patch management
• Travel between MTS test venues as and when needed to support the day-to-day operation
• Troubleshoot IT issues in line with MTS and partners/exam boards procedures & policies
• Support and guide other MTS local IT technicians in line with MTS requirements
• Prepare, Install, Run and decommission Pop-Up Examination sites
• Resolve customer queries effectively with respect to hardware and software issues
• Maintain an up-to-date IT equipment inventory at all times
• Participate in IT Projects wherever needed
• Work On Call as per roster during weekends

Do you have experience in Time management?, * Diploma/Degree in IT, or equivalent

• A minimum of 2 years of experience in IT/Network support role
• Experience in security management (desirable)
• Comprehensive knowledge of IT Systems, troubleshooting, computer networks and IT security
• Proficient in configuring and managing Windows Server 2012/2016/2019, including DHCP, DNS, Active Directory, Group Policy, and WSUS
• Familiar with best practices and standards for Windows Server security and administration
• Network management experience (CCNA desirable)
• Experience in ethernet cabling, Network switch configuration will be a plus
• Excellent attention to detail
• Customer Centric
• Can Do Attitude
• Excellent organizational and time management skills
• Experience within the education or examination sector (desirable)

Pulled from the full job description

• Company pension
• Private medical insurance, * Full-Time (Mon-Fri, 9am-5pm, 35-hour working week) and on-call or occasional on-site support on alternate weekends
• Salary: £24,300 to £27,000 p.a. Starting salary will depend on experience in the sector and similar role, with progression within the band based on demonstrated skills and performance.
• Role type: Fixed-term (12 months)
• Location: On-site at Coventry office (CV6 5SF) and regular travel to support multiple venues under your responsibility in the UK.
• Eligibility: Must be eligible to work in the UK
• Start date: Within 1 month
• Reporting To: Associate Director (Exams Technology & Networks)
• Private Health Plan
• Defined Pension Plan from NEST

Mobile Testing Solutions Ltd ("MTS") provides paper-based and digital examination services to a wide range of global clients across UK and Ireland and also has an online language school specialising mainly in IELTS exam preparation courses.