IT Systems & Infrastructure Lead

Alliance Health Group is seeking an experienced and proactive IT Systems & Infrastructure Lead to act as the business's internal technical point of contact across infrastructure, support, systems improvement, and third-party IT service management.

This role is ideal for someone who combines strong technical capability with a practical, business-focused approach. You will work closely with our external managed service provider (MSP), helping ensure services are delivered effectively, projects are implemented correctly, and technology decisions are aligned with business needs.

You will play a key role in overseeing technical standards, improving service quality, supporting infrastructure projects, and providing internal technical assurance across the organisation.

This is a hands-on role suited to someone who is comfortable operating independently, taking ownership of issues, and acting as a trusted technical advisor to the business.

Key Responsibilities

Infrastructure & Systems Oversight

Monitor and review the performance, stability, and security of core IT infrastructure

Assist with the management and improvement of Windows Server environments, Microsoft 365, Azure, Intune, networking, and backup solutions

Review infrastructure changes and technical recommendations provided by third-party suppliers

Support system upgrades, migrations, and business technology projects

Help maintain business continuity and disaster recovery readiness

MSP & Vendor Coordination

Act as the primary internal contact for the company's managed service provider

Oversee escalated incidents and ensure issues are appropriately prioritised and resolved

Challenge and validate technical recommendations, root cause analysis, and proposed solutions where required

Ensure tickets, changes, and projects are managed within agreed service levels

Coordinate with third-party vendors and suppliers to support issue resolution and project delivery

Technical Support & Problem Resolution

Investigate complex technical issues across infrastructure, cloud services, applications, and end-user environments

Support Microsoft 365 technologies including Entra ID, Intune, Exchange Online, Teams, VPN, and remote access solutions

Assist with networking issues including DNS, DHCP, VLANs, firewalls, routing, and switching

Identify recurring problems and implement long-term improvements and preventative measures

Documentation & Continuous Improvement

Maintain clear technical documentation, system records, and operational procedures

Contribute to process improvements, automation opportunities, and operational efficiency initiatives

Support internal knowledge sharing and user guidance where required

Stay up to date with emerging technologies, cybersecurity risks, and industry best practice

Do you have experience in VPN?, Proven experience in a senior IT support, infrastructure, or systems administration role

Strong understanding of Microsoft 365, Azure, Intune, Windows Server, and networking technologies

Experience working alongside external IT providers or managed service partners

Ability to independently troubleshoot and assess technical issues with a methodical approach

Strong understanding of infrastructure, cloud services, cybersecurity, and business IT operations

Experience supporting IT projects, upgrades, and infrastructure improvements

Excellent communication skills with the ability to explain technical matters clearly to non-technical stakeholders

Strong organisational skills with the ability to manage priorities independently

A proactive, solutions-focused mindset with strong attention to detail

Desirable Skills & Certifications

Microsoft certifications (Modern Workplace, Azure, Security, or Infrastructure related)

Experience with VMware, Hyper-V, or virtualised environments

Experience with firewalls, Wi-Fi, and network security technologies

Familiarity with Cyber Essentials or IT governance frameworks

Exposure to automation, scripting, or process improvement initiatives

ITIL certification or experience working within service management frameworks

28 days holiday including bank holidays

Company pension scheme

Exposure to a wide range of technologies and infrastructure projects

Opportunity to influence and improve IT operations across the business