Desktop Support Technician

• Provide software, hardware, and network support to internal users.
• Responsibilities include troubleshooting technical issues, assisting with software installations and configurations, as well as participating in documenting processes related to the IT Department.
• Mid-level role responsible for more complex troubleshooting, system configuration, and supporting IT infrastructure components with moderate independence.

Essential Functions:

• Install, configure, and support hardware, software, and specialized applications.
• Perform advanced troubleshooting of desktops, laptops, printers, and network connectivity issues.
• Manage user accounts, permissions, and group policies in Active Directory.
• Contribute to process documentation and help refine IT procedures.
• Assist in generating and analyzing IT metrics and dashboards.
• Provide guidance to Level 1 technicians and help with escalations.
• Participate in small IT projects (deployments, upgrades, rollouts).
• Other duties as assigned.

Do you have experience in Windows?, * Strong troubleshooting skills across hardware, software, and network components.

• Proficiency with Windows OS and Office 365 administration.
• Working knowledge of Active Directory (OU management, group membership, basic GPO understanding).
• Ability to work independently on moderately complex issues.
• 3+ Years Experience
• Medium work including moving objects up to 50lbs

Desired Skills:

• Hands-on experience with databases, servers, or network equipment.
• Familiarity with imaging tools, ticketing systems, and remote support tools., * hardware, software and network support: 3 years (Required)
• Windows OS and Office 365 administration: 3 years (Preferred)
• Active Directory: 2 years (Required)
• databases, servers, or network equipment: 1 year (Preferred)
• imaging tools, ticketing systems, and remote support tools: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Dental insurance, Pay: $32.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance