ERP Business Systems Support and Training Specialist

The ERP Business Systems Support and Training Specialist plays a critical role in ensuring the effective utilization and continuous improvement of the organization's Enterprise Resource Planning (ERP) systems. This position is responsible for providing expert-level support to end-users, troubleshooting system issues, and facilitating seamless business operations through the ERP platform. The specialist will design, develop, and deliver comprehensive training programs to empower employees with the knowledge and skills needed to maximize ERP functionalities. Collaborating closely with cross-functional teams, this role drives system enhancements and process optimizations that align with organizational goals. Ultimately, the specialist ensures that the ERP system supports business efficiency, data accuracy, and user satisfaction across the enterprise., * Provide day-to-day technical support and troubleshooting for ERP system users, resolving issues promptly to minimize operational disruptions.

• Develop, update, and deliver training materials and sessions tailored to various user groups to enhance ERP system proficiency.
• Collaborate with IT, business analysts, and department leaders to identify system improvements and implement best practices.
• Monitor ERP system performance and user feedback to recommend and facilitate system upgrades or process changes.
• Document support activities, training outcomes, and system configurations to maintain comprehensive knowledge bases and compliance records.

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at desk and working on a computer
• Ability to lift, move, and carry objects to 15 lbs.

Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Business Administration, or a related field.

• Proven experience supporting and training users on ERP systems, preferably with at least 3 years in a similar role.
• Strong understanding of ERP modules such as finance, supply chain, or human resources.
• Excellent communication and interpersonal skills to effectively train and support diverse user groups.
• Ability to analyze technical issues and provide clear, actionable solutions.
• Develop and lead enterprise-wide systems training and user enablement programs.
• Train employees on ERP systems, operational workflows, collaboration tools, and cybersecurity best practices.
• Create onboarding materials, SOPs, job aids, and standardized process documentation.
• Support system rollouts, upgrades, and organizational change management initiatives.
• Improve technology adoption, reduce support dependency, and maintain centralized knowledge resources.
• Performs other duties as assigned by supervisor.

Preferred Qualifications:

• Experience with specific ERP platforms such as Business Central or NetSuite.
• Certification in ERP systems or related IT service management frameworks (e.g., ITIL).
• Background in business process analysis or project management.
• Familiarity with database management and reporting tools.
• Experience working in a cross-functional team environment within a large organization.

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world's leading OEMs and manufacturers. Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts. Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry - no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.