CRM Systems Administrator - IT Specialist

As our CRM Systems Administrator - IT Specialist, you will be the central architect behind cleaner data, smoother workflows, and a CRM environment that truly supports how our teams operate. Each day, you'll enhance system functionality, empower staff through guidance and training, and ensure our platform remains accurate, insightful, and tightly aligned with company goals. You will:

• Configure, customize, and maintain CRM fields, workflows, and modules to support evolving business needs.
• Ensure highquality, accurate data through cleansing, integrity checks, and management of all imports and exports.
• Build dashboards and reports that reveal customer behavior patterns, sales performance, and campaign effectiveness in clear, actionable ways.
• Provide ongoing support, create userfriendly documentation, and train team members to confidently navigate and maximize the CRM system.
• Develop and implement workflows, automations, and integrations that reduce friction, streamline processes, and eliminate redundancies.
• Partner with sales, marketing, IT, and leadership to ensure CRM strategy, configurations, and improvements align with organizational objectives.

Do you have experience in Systems integration?, * Strong CRM integration and implementation expertise

• Preferred: 3+ years of CRM experience (Salesforce, ServiceTitan, or similar)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Profit sharing
• Paid holidays, WHAT ELSE YOU'LL RECEIVE:
• 100% paid health insurance
• 7 paid holidays
• Paid time off (PTO)
• 401(k)
• Profit-sharing plan

COME THRIVE WITH US!

Carter Services, Inc. has grown steadily since its start in 1974 as a small family-owned appliance repair shop rooted in integrity and craftsmanship. Over the decades, we've expanded into a full-service home and commercial solutions provider, offering plumbing, electrical, HVAC, vent cleaning, refrigeration, and comprehensive appliance services throughout Torrance, Orange County, the South Bay, Los Angeles, and surrounding areas. What has never changed is our commitment to our guiding motto: "Quality you deserve. People you trust." That promise extends far beyond our customers - it's how we treat our employees. We invest deeply in long-term relationships with our team, support each person in achieving and exceeding their career goals, and back them with competitive compensation and excellent benefits so they can thrive both at work and at home.