Tier 1 Help Desk Technician - MSP

This position is ideal for someone with a foundation in IT support who wants to build a long-term career in managed services. You will gain exposure to Microsoft 365, cloud technologies, cybersecurity, networking, and a wide variety of business environments while working alongside experienced engineers and technicians.

Previous MSP experience is a plus, but not required. We are looking for someone who communicates well, enjoys solving problems, and wants to keep growing technically.

Responsibilities

• Respond to service tickets and support requests from client users.
• Troubleshoot Windows 10/11 workstation issues.
• Support Microsoft 365 users, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with user onboarding, offboarding, password resets, and account administration.
• Configure laptops, desktops, mobile devices, and basic peripherals.
• Troubleshoot basic networking issues, including internet connectivity, Wi-Fi, VPN, DNS, and DHCP.
• Escalate more complex technical issues to senior technicians when appropriate.
• Maintain accurate ticket notes, time entries, and documentation.
• Follow standard processes and contribute to knowledge base documentation.
• Provide professional, friendly support to end users.
• Assist with client projects and technology deployments as needed.

Do you have a valid Driver's License license?, Do you have experience in Windows?, * 1-3 years of IT support experience.

• Basic understanding of:
• Microsoft 365
• Windows 10/11
• Active Directory
• User account administration
• Networking fundamentals, including DNS, DHCP, TCP/IP, VPNs, and Wi-Fi
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Strong customer service mindset.
• Ability to learn new technologies and adapt in a fast-paced environment.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Previous experience working for a Managed Service Provider.
• CompTIA A+, Network+, or similar certifications.
• Experience working within a ticketing system.
• Experience with Microsoft 365 administration.
• Exposure to cloud technologies and endpoint management.
• Basic understanding of cybersecurity best practices., * Do you have experience supporting Microsoft 365 users?
• Do you have experience troubleshooting Windows 10/11 devices?
• Have you worked in a help desk, technical support, or MSP environment?

Experience:

• Technical support: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Paid holidays
• Opportunities for advancement, Within your first 90 days, you will be expected to:
• Learn Intech's ticketing, documentation, and support processes.
• Handle common Tier 1 support tickets with increasing independence.
• Communicate clearly and professionally with clients and team members.
• Accurately document work performed and escalate issues appropriately.
• Build a strong foundation for continued growth into more advanced technical responsibilities.

Compensation & Benefits

• $45,000-$50,000 annual salary, based on experience.
• Health benefits.
• Paid time off and holidays.
• Training and certification support.
• Career growth opportunities.
• Exposure to a wide range of business technologies, Microsoft cloud services, cybersecurity tools, and client environments.

Why Join Intech?

At Intech, you will not be stuck supporting the same internal systems every day. As part of an MSP, you will work with different clients, different technologies, and different challenges. This is a great opportunity for someone who wants to accelerate their IT career, learn from experienced technicians, and grow into higher-level support or engineering roles over time.

If you are dependable, curious, customer-focused, and ready to grow your IT career, we would like to hear from you.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Paid time off

Intech Computer Solutions is a growing Managed Services Provider helping small and mid-sized businesses get the most out of their technology. We provide responsive IT support, cybersecurity, cloud solutions, and strategic technology guidance to our clients. We are looking for a motivated Tier 1 Help Desk Technician to join our Managed Services team in North Canton, Ohio.