Lead Software Implementations Project Manager

The Senior Implementation Project Manager-Team Lead is responsible for both the successful delivery of enterprise software implementations and the leadership of the implementation project management team. This role combines hands-on project execution with team leadership, process development, and performance management. This individual will drive excellence across all implementation projects, ensuring they are delivered on time, within budget, and with a high level of customer satisfaction. They will establish and enforce standards, develop repeatable processes, and lead continuous improvement efforts to scale and strengthen the implementation function. The ideal candidate is a results-driven leader with a strong sense of ownership, the ability to elevate team performance, and a focus on measurable outcomes. Key Responsibilities

• Lead and manage a team of Implementation Project Managers, including coaching, mentoring, and performance management.
• Lead end-to-end SaaS software implementations for manufacturing and industrial clients, coordinating cross-functional teams to ensure successful deployment, user adoption, and business process alignment.
• Establish team standards, methodologies, and best practices to ensure consistency and quality across all implementations.
• Drive continuous improvement initiatives to enhance delivery efficiency, customer satisfaction, and scalability.
• Define and track key performance metrics (e.g., on-time delivery, budget adherence, customer satisfaction) and hold the team accountable to high standards.
• Oversee project portfolio health, proactively identifying risks, resource constraints, and opportunities for improvement.
• Directly manage complex, high-impact implementation projects from initiation through delivery.
• Develop and manage project plans, including scope, resources, budgets, timelines, milestones, and deliverables.
• Ensure alignment with contractual obligations and customer expectations.
• Communicate effectively with internal stakeholders and customers through status updates, presentations, workshops, and training sessions.
• Foster strong relationships with customers and internal teams, establishing credibility and trust at all levels.
• Maintain and promote organized, standardized project documentation and artifacts.
• Create a Project Management Office (PMO) to align with broader organizational standards and initiatives.
• Develop deep expertise software, including configuration and potential customization, to guide both team and customer success.

Do you have experience in Team supervision?, Do you have a Bachelor's degree?, * Lead end-to-end SaaS software implementations for manufacturing and industrial clients

• Experience managing CMMS, EAM, MES, or ERP implementations
• Experience in the SaaS implementation and customer onboarding space, * Proven experience leading and managing enterprise software implementation teams.
• Demonstrated success delivering complex software implementations on time, within budget, and with high customer satisfaction.
• Experience managing a minimum of 10 enterprise-level software implementations or deployments.
• At least 3-5 years of experience managing cloud-based software implementations.
• Bachelor's degree in Computer Information Systems, Business, or a related technical field preferred.

Required Skills

• Strong leadership skills with the ability to motivate, develop, and elevate team performance.
• Highly goal-oriented, with a focus on accountability, metrics, and measurable outcomes.
• Ability to drive process transformation and implement scalable best practices.
• Excellent organizational and time management skills, with the ability to manage multiple projects and priorities.
• Strong analytical and problem-solving abilities, with adaptability in complex environments.
• Detail-oriented with the ability to operate both strategically and tactically.

Communication Skills

• Excellent written and verbal communication skills.
• Ability to present complex information clearly to diverse audiences, including executives, clients, and technical teams.
• Strong ability to develop reports, business correspondence, and procedural documentation.

Travel Requirements

• Occasional travel, up to 15%.
• Flexibility to accommodate additional hours or travel based on project needs.