Manager - IT Managed Services Delivery

We are seeking a dynamic and experienced Manager - IT Managed Services Delivery to lead our IT service delivery operations with energy and precision. In this pivotal role, you will oversee the planning, execution, and continuous improvement of managed IT services, ensuring seamless support for our clients' infrastructure and applications. Your leadership will drive excellence in service management, vendor coordination, and technical support, fostering a proactive environment that anticipates client needs and exceeds expectations. This role offers an exciting opportunity to shape innovative IT solutions, optimize operational efficiency, and elevate client satisfaction through energetic management and strategic oversight., * MSP experience is a strong differentiator

• If you've lived the pace, client expectations, and project economics of a managed services environment, you'll hit the ground running
• Lead the delivery of managed IT services across diverse client environments, ensuring adherence to service level agreements (SLAs) and quality standards.
• Oversee the deployment, configuration, and management of cloud platforms such as AWS and Azure to support scalable infrastructure solutions.
• Manage virtualized environments utilizing VMware and vSphere, ensuring optimal performance and resource allocation.
• Coordinate with vendors for hardware, software, and network components including Cisco routers, firewalls, switches, and network security tools to maintain robust infrastructure.
• Supervise a team of technical support specialists and engineers; foster a collaborative environment emphasizing continuous improvement and professional growth.
• Drive project management initiatives related to system upgrades, disaster recovery planning, business continuity strategies, and infrastructure enhancements.
• Conduct analysis of system performance metrics; develop strategies for network engineering improvements including LAN/WAN optimization and database management with Microsoft SQL Server or Linux-based systems.
• Working knowledge of M365, server infrastructure, and networking
• Strong project management discipline - you track budgets, manage scope, and close out cleanly
• Clear communicator with both technical teams and business decision-makers
• Real ownership over project delivery and team operations
• Growing MSP with strong leadership and vision

Do you have experience in Windows?, * Proven experience managing managed IT services delivery in a fast-paced environment with supervisory responsibilities.

• Strong technical expertise in cloud platforms such as AWS and Azure; virtualization technologies including VMware vSphere; server management with Microsoft Windows Server; database administration with Microsoft SQL Server; and Linux systems engineering.
• Deep understanding of computer networking concepts including LAN/WAN architecture, DHCP/DNS configuration, firewall setup, network security protocols, VPNs, remote access solutions, and WAN optimization.
• Hands-on experience supporting enterprise applications like SharePoint; proficiency in using network monitoring tools such as SolarWinds; expertise in Active Directory administration; familiarity with Cisco networking equipment; experience managing software development projects is a plus.
• Excellent leadership skills with the ability to motivate teams; strong organizational skills for managing multiple projects simultaneously; exceptional communication skills for stakeholder engagement at all levels.
• Demonstrated ability to analyze complex technical issues quickly; effective time management skills to prioritize tasks efficiently; commitment to continuous learning in evolving technology landscapes. Join us as we energize our managed services operations by delivering innovative solutions that empower our clients' success!

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance