IT Operations Specialist

• A qualified candidate will be responsible for daily IT support of PCs (laptops and desktops), Networking & Servers - physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support, such as printers, handheld scanners, etc.
• Candidate will need to be physically able to walk around the large facility daily for spot checks/rounds and device troubleshooting, and also
• Candidate will need superior customer service skills and be able to interact with a wide range of users with varying IT skill levels.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting: This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY at Stoneh@acarasolutions.com What You'll Do:

• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow-the-sun model
• Complex IT problem solving and investigation of recurring IT issues
• Resolving on-premises IT issues that may arise or be dispatched to your local location
• Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
• Escalating any unresolved issues and Major Incidents to the Site Management Infrastructure (SMI) team
• Server configuration, iLO setup, vulnerability remediation, Mobile Device troubleshooting and configuration (Android and IOS)
• Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
• Identity management, including multifactor authentication setup
• PC migration, application installation, and data copy
• Service NOW incident and request management, After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Do you have experience in Public Cloud?, Do you have a Bachelor's degree?, * Bachelor's Degree

• 3+ years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
• 3+ years of experience with Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
• 3+ years of Intune/Azure AD experience
• 3+ years of experience with End User Computing, Datacenter Technologies, and Networking

What Sets You Apart:

• Experience with compliance, regulatory, or QA processes
• Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability, including VLAN knowledge
• Exposure to healthcare, medical devices, or radiation safety
• You have excellent communication skills (written, verbal), focused on the translation of IT technical resolutions to end-user business language
• L1/L2 deep technical problem-solving capability in many facets of Information Technology
• Knowledge of SAP systems
• Proficient with Microsoft Access, PowerPoint, Excel, Outlook, Teams, and Word
• Excellent verbal and written communication skills
• You work effectively in global, multi-cultural teams
• Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion.
• Familiar with Power Platform.
• Comfort working in multiple systems/databases simultaneously
• close attention to detail and the ability to follow structured processes
• Strong communication and organizational skills

Additional Information:

• Upon offer of employment, the individual will be subject to a background check.
• Be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission.