Customer Care & Front Desk Assistant

Integrity Auto Care is looking for a friendly, dependable person to join our front office team as a Customer Care & Front Desk Assistant. This is a customer service, front desk, and office support position. You do not need automotive experience. You do not need to know how to diagnose cars, explain repairs, or estimate service work.

Your main role will be to help customers feel welcomed, heard, cared for, and properly connected to the right person on our team. You will be one of the first people our customers speak with when they call, text, email, or walk through our front door. That makes this role very important to the experience we provide.

What You'll Do

You will help answer phones, greet customers, take clear notes, gather basic information, support the front office, and help keep our customer areas clean, organized, and welcoming.

A normal day may include:

• Answering phones with a warm, upbeat, professional voice
• Greeting every person with kindness and respect.
• Collecting or confirming customer information.
• Taking clear notes and passing information to the right team member
• Helping with text messages, emails, and follow-up communication
• Supporting the Service Manager and Service Writer with basic office tasks
• Helping customers feel comfortable while they're here
• Keeping the front desk, lobby, entry hall, & customer-viewed areas clean/presentable.
• Helping with customer pickup, payments, & the flow of our essential process.
• Helping your teammates move customer vehicles as needed
• Helping shuttle our clients as needed

What This Job Is Not

• This is not a mechanic position.
• This is not a service writer position.
• This is not a sales position.
• This is not a technical automotive position.

You will not be expected to explain vehicle problems, diagnose issues, or quote repairs.

When a customer asks a question outside of your expertise, your job will be to listen, write down the details, and connect them with the right person. A good answer in this role sounds like:

"I don't have that kind of technical information, but I want to make sure I understand what you need and get it to the person who can help.", * Attendance matters in this role! The front desk is a critical part of the customer experience, & the team will be depending on you being present, prepared, and ready to help - Dependably!

• Good written communication matters. Texts and emails should be clear, professional, and appropriate before they are sent.
• The lobby matters. We are investing heavily in our customer areas, and this person will help make sure customers see a clean, professional, welcoming space when they arrive.
• A criminal background does not automatically disqualify a candidate from consideration.

Why This Role Matters

Customers can go almost anywhere and be treated like an invoice. That is not what we want. At Integrity Auto Care, we want people to feel welcomed, respected, listened to, and cared for from the moment they call or walk in. If you enjoy helping people, answering phones, keeping things organized, and being part of a small team that cares about doing things the right way, this may be a strong fit.

Do you have a valid Driver's License license?, Do you have experience in Writing skills?, This may be a GREAT fit for you if you are naturally friendly, dependable, organized, and comfortable talking with people. You may be a good fit if people often describe you as:

• Warm
• Cheerful
• Helpful
• Sincere
• Reliable
• Organized
• Good on the phone
• Comfortable with customers
• Calm under pressure
• Willing to jump in and help, * Answering phones instead of avoiding them
• Talking with customers in face-to-face or on the phone
• Writing clear texts and emails using proper grammar
• Taking accurate notes & asking questions when you're unsure
• Keeping public areas clean and professional
• Standing to greet customers when they walk in!
• Helping your team mates when needed!
• Learning our office systems & processes.

You must also have:

• Valid Ohio driver's license
• Proof of auto insurance
• Basic computer skills
• Comfort using the internet, email, and text messaging
• Willingness to learn our Mitchell1 office system

Pulled from the full job description

• Paid training

• Professional development assistance

• Paid time off

• Employee discount

• Paid holidays

• Flexible schedule, Starting Pay: $17/hour Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility (No evenings. No Saturdays. No Sundays.) Bonus Opportunity: Eligible for weekly performance bonus after 30 days of training, As mentioned, automotive experience is not required. We are especially interested in people who enjoy talking directly with others and take pride in making others feel welcome.This role may be a great fit if you've had success and enjoyed your work experience in places like:

• Medical or Dental offices

• Veterinary clinics

• Salons or spas

• Hotels/Hospitality Desk

• Senior care facilities

• Insurance agencies

• Retail stores

• Receptionist roles

• Office assistant roles

If you have worked as a receptionist, front desk coordinator, customer service representative, patient care coordinator, client care coordinator, guest services representative, office assistant, or administrative assistant, we would like to hear from you!

What We Need From You:

We need someone who is dependable, honest, friendly, and willing to take ownership of the front desk area., * Starting pay of $17/hour

• Weekly bonus opportunity after 30 days of training
• Paid training
• Paid time off
• Paid holidays
• Uniforms provided
• Employee discounts
• Monday through Friday schedule
• No evenings and No weekends!, * Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance