IT Service Specialist

• Primary IT Contact: Act as the primary point of IT contact for assigned KNA locations, providing expert troubleshooting, diagnosing, and resolution for internal and remote user incidents and requests.
• Cross-Functional Collaboration: Partner directly with site management and work cross-functionally between IT towers to align technical improvements, projects, and solutions with business objectives.
• Lifecycle Project Management: Define technical requirements and provide full lifecycle project management for small to medium business improvement projects from initiation to quality completion.
• System Optimization: Optimize user efficiency by adhering to inventory, asset, peripheral, change, and incident management procedures and best practices.
• Infrastructure Support: Perform visual inspections of physical server hardware and provide remote hands-and-eyes support for cabling, data gathering, and power resets.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Education & Experience: Bachelor's degree in computer science/information systems (or equivalent experience) paired with 3+ years of hands-on technical support experience in a multi-user environment.

• Technical Troubleshooting: Strong experience deploying and troubleshooting desktop hardware, peripherals, and foundational network/server components like AD, GPO, DNS, and DHCP.
• Software Mastery: Intermediate knowledge of Windows, O365, MS Office suite, Outlook, VOIP clients, print servers, SCCM, Azure, and mobile device management (Mac support is a plus).
• Process & Framework Knowledge: Working knowledge of project management, ITIL Fundamentals, and structural process implementation.
• Certifications: CompTIA A+ certification and additional applicable IT certifications are highly preferred.

3.63.6 out of 5 stars Aurora, CO 80019 $75,000 - $85,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Paid sick time, The salary range for this position is $75,000 - $85,000 and a 10% yearly Bonus opportunity under the Karcher Incentive Program., Our Kärcher WOW-package:
• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HSA, FSA and 401K matching plans
• Paid sick time, as well as short and long term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity / Affirmative Action employer - M/F/Disabled/Veteran.