Global Product Support (GPS) Engineer III - (E3)

• Develop new procedures and Best-Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in, or own, first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in, or own, CAPA process. Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best-Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• No supervisory responsibilities, but acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Additional Skills

Capable and experienced in the use of hand tools (e.g. Wrenches, drivers) and electronic diagnostic tools (e.g. Oscilloscopes, Multimeters).

Skilled in working with hands and be able to read and follow design schematics (electrical, pneumatic, gas).

Familiar and experienced with Microsoft Office suite, using Microsoft Word, Power Point, and Excel.

Capable to perform electronic device diagnostic analysis when given Hardware to diagnose electric motors, High Power delivery Systems, Gas Flow systems.

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.