Network and Voice Manager

On a day-to-day basis, this leader:

Manages and mentors the Network and Voice engineering team

Oversees SD-WAN deployment at remote generation plants as part of Grid Modernization initiatives

Drives network and voice infrastructure modernization across data centers, offices, substations, and field locations

Manages enterprise voice systems supporting all employees

Partners with business stakeholders to enhance contact center capabilities and customer service for 1.5M customers

Identifies opportunities for automation and system integration across network and voice platforms

Oversees vendor relationships to improve monitoring, observability, and service delivery

Develops proactive approaches to network reliability, performance, and resilience

Supports technology road mapping, infrastructure planning, and future-state design

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10+ years of experience in network systems and infrastructure, with strong hands-on technical knowledge

Excellent communication and leadership skills

Proven experience leading and managing technical teams

Experience operating and maintaining LAN / WLAN / WAN / MAN in multi-platform environments

Strong understanding of distributed network architecture and design

Experience planning and delivering network infrastructure projects on time and within budget

Experience with SD-WAN deployment and management

Knowledge of business continuity, disaster recovery, and security risk assessment

Experience managing enterprise voice / IP telephony systems Experience working in or supporting utility operations

Hands-on experience with Cisco networking products and solutions

Prior experience with VoIP technologies and contact center platforms

Relevant certifications, including:

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

Cisco Certified Internetwork Expert (CCIE)

Experience with IT budgeting, cost optimization, and vendor management

A large utility company in Washington is seeking a Manager, IT Network and Voice to lead the Network and Voice engineering team supporting a large, complex enterprise environment with over 3,000 employees and multiple data centers. This role owns the strategy, operations, and modernization of the company's network and voice infrastructure across business offices, generation plants, and substations throughout Washington state., Insight Global