NICE CXone Sr. Developer

Diverse Lynx LLC
Dearborn, United States of America
2 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 135K

Job location

Dearborn, United States of America

Tech stack

JavaScript
.NET
API
Electronic Data Interchange (EDI)
JSON
Python
Routing
Web Services
XML
Software Repository
Scripting (Bash/Python/Go/Ruby)
Cisco Unified Contact Center Enterprise (UCCE)
Tools for Reporting
REST
Cisco networks

Job description

Job Description * The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications

  • Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).

  • Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

  • Translate Cisco call flows and routing scripts into NICE CXone equivalents.

  • Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.

  • Develop automation scripts for provisioning and configuration.

  • Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.

  • Prepare technical documentation, migration guides, and code repositories.

Tools & Technologies * NICE CXone Mpower

Requirements

Qualification Bachelor's degree

Key Competencies * Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio

  • Hands-on experience with NICE CXone development (Studio, APIs, scripting).

  • Strong understanding of Cisco UCCE/UCCX call flows and routing logic.

  • Proficiency in programming languages (JavaScript, Python, or .NET).

  • Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Apply for this position