Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) - North Raleigh, NC

We are hiring a Part-Time IT Support Specialist / Help Desk Technician, working 4-5 weekday mornings,* to provide remote and occasional on-site technical support*. Most work is performed from our North Raleigh office, with some travel to local client sites., * Provide help desk and IT support via remote tools and on-site visits

• Troubleshoot hardware, software, network, and connectivity issues
• Support Microsoft 365 (Exchange, Outlook, Teams, OneDrive)
• Assist with cybersecurity tools, endpoint protection, and compliance tasks
• Deliver excellent customer service and end-user support
• Document work using ticketing systems and MSP tools, * Paid vacation, holiday, and sick benefits are offered based on tenure following your start with the company.
• A collaborative, small-team environment where your voice matters
• Hands-on exposure to real-world IT systems and cybersecurity tools
• Opportunities to build skills and grow your IT career
• A fast-paced, engaging work environment-no two days are the same

If you're motivated to grow in IT support, help desk services, or cybersecurity, we'd love to hear from you.

Please note: Applications and resumes/CVs from the local area only - no phone calls, please.

A Day in the Life at Tech Wizards

Every day is a little different in an MSP environment-but here's what you can expect:

• Start your day by reviewing and prioritizing support tickets submitted overnight
• Provide remote help desk support to users experiencing issues with email, login access, printers, or connectivity
• Troubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive) and assist with password resets or account setup
• Work on PC setups, software installs, or endpoint security alerts
• Collaborate with your team on more complex issues or escalations
• Occasionally travel to a local client site to resolve issues that require hands-on support
• Document your work clearly in the ticketing system so clients and team members stay informed

Do you have experience in Windows?, Do you have a High school diploma or GED?, * Experience in IT support, help desk, or technical support (preferred, not required)

• Basic knowledge of Windows OS, networking, and Microsoft 365
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work effectively in a small team environment
• Reliable transportation for occasional on-site visits

Preferred Skills (Plus but Not Required)

• Experience working in an MSP environment
• Familiarity with RMM tools and PSA systems
• Understanding of cybersecurity best practices, backup, and endpoint protection

Skills (Indeed Search Keywords)

IT Support Help Desk Technical Support Desktop Support Managed Services Provider (MSP) Microsoft 365 Office 365 Windows 10/11 Active Directory Networking TCP/IP DNS DHCP Remote Support Troubleshooting Cybersecurity Endpoint Protection Backup & Recovery Cloud Services VoIP Customer Service Ticketing Systems RMM PSA Tools, * High school or equivalent (Required), * IT support: 1 year (Preferred)

$16 - $19 an hour - Permanent, Part-time, Pulled from the full job description

• Paid time off
• Paid holidays
• Flexible schedule, You'll gain exposure to a wide range of technologies and environments-making this an excellent opportunity to build real-world IT experience quickly.

Job Types: Part-time, Permanent

Pay: $16.00 - $19.00 per hour, * Flexible schedule

• Paid time off, * This is a part-time position (weekday mornings, 20-25 hours per week) paying $16-$19 per hour. Why is this position a good fit for you?
• Do you live within Wake County, NC? Only current residents of Wake County will be considered for this position.
• In 2-3 sentences, describe how you would troubleshoot a user who cannot access their email.
• This role requires working directly with small business clients (and occasionally with residential customers). How would you describe your customer service style?

Kickstart or elevate your IT career with hands-on experience across support, networking, and cybersecurity. Join a trusted local MSP where you'll work directly with businesses, build real-world skills, and be part of a small team that values your input and growth. About Tech Wizards Tech Wizards is a locally owned IT services and Managed Service Provider (MSP) serving the Raleigh, NC area since 2001. We support small to mid-sized businesses (SMBs) with IT support, network management, cybersecurity, compliance, cloud solutions, and VoIP systems.