Desktop Support Technician - 2-3 month Contract- WWGP

We are seeking a highly skilled Desktop Support Technician for a 2-3 month contract to join our dynamic IT support team. The successful candidate will provide comprehensive technical assistance to end-users, troubleshoot hardware and software issues, and maintain the overall health of desktop and mobile devices across the organization. This role offers an excellent opportunity to apply your expertise in a fast-paced environment, ensuring seamless IT operations and optimal user experience. The ideal candidate will possess strong communication skills, technical proficiency, and a proactive approach to problem-solving., * Deliver prompt and effective technical support for desktop computers, laptops, mobile devices, and peripherals.

• Troubleshoot software issues related to operating systems such as Windows, macOS, and Linux, including application conflicts and system errors.
• Manage computer hardware components, perform upgrades, installations, and repairs as needed.
• Support network connectivity issues by configuring and maintaining LAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and network devices such as Meraki.
• Assist with software deployment and updates using tools like SCCM and GPO to ensure security compliance.
• Utilize ticketing systems such as ServiceNow, Jira, or BMC Remedy to document incidents, track resolutions, and escalate issues appropriately.
• Perform user account management tasks within Active Directory and handle permissions for various IT infrastructure components.
• Support the configuration and maintenance of Microsoft Office applications and other productivity tools.
• Collaborate with network administration teams to resolve connectivity issues related to LAN/WAN infrastructure.
• Assist in managing mobile device configurations and troubleshooting connectivity or hardware problems.

Do you have experience in Teamwork?, * Proven experience in IT support with a focus on desktop support and help desk functions.

• Strong knowledge of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, firewalls, and network security best practices.
• Proficiency in troubleshooting software issues across Windows (including Windows Server environments), macOS, and Linux operating systems.
• Familiarity with computer management tools such as SCCM, GPO, Active Directory, and BMC Remedy.
• Experience managing computer hardware components and performing system upgrades or repairs.
• Knowledge of IT infrastructure components including servers, DNS configurations, TCP protocols, and network administration.
• Ability to troubleshoot hardware peripherals such as printers, scanners, mobile devices, and other peripherals.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Strong analysis skills for diagnosing complex technical problems quickly and efficiently.
• Experience working with remote access solutions like VPNs or Meraki for secure connectivity. If you are committed to delivering exceptional IT support through technical expertise and excellent customer service skills in a collaborative environment, we encourage you to apply for this engaging contract opportunity.