Prof Service (Overhead) IT Support

The Job Center is hiring for an Prof Service (Overhead) IT Support for temp-to-hire job openings on the 1st shift 8 am-4:30 pm M-F in the Haslet area. Great environment and great company to work for!, * The IT Specialist will be responsible for maintaining and improving CTDI's computer deployments

• This individual will configure tools to deploy, maintain, and monitor laptops and desktops
• They will work with operational and business teams to establish requirements for machines and then create configuration profiles and policies to implement those requirements
• This person will work closely with other infrastructure teams (i.e network, security, server) to ensure that machines satisfy requirements from those areas
• This position will handle day to day deployments and issues
• The IT Support Specialist will follow standard operating procedures for this team and will monitor their workload via a ticketing system
• Provide hands-on support to users
• Maintain PCs & peripherals including printers, scanners
• Manage PCs in an enterprise environment (Jamf preferred, any MDM helpful)
• Prepare hardware, software, back-office, and networking configuration for new users
• Manage wired and wireless networks
• Minor PC repair and parts ordering
• Troubleshoot PC and network issues
• Work within a ticketing system to address end user requests in a timely manner
• Record, track and document issues and their resolutions - including initial problem, successful and unsuccessful decisions made, actions taken and final resolution (Jira Service Desk)

Do you have experience in Ticketing system technical support?, * Four years of Education or 4 years of Mac and/or PC support experience required (work experience can be substituted for education)

• Understanding of Directory Services (Windows AD, and Open Directory) required
• Experience with Laser and Label printers, Zebra and HP
• Experience with Windows 10 to 11 migrations
• Experience with Kace is plus

3.83.8 out of 5 stars Fort Worth, TX 76177 $24.50 an hour - Temp-to-hire, Pulled from the full job description

• Referral program
• Health insurance
• Vision insurance
• Dental insurance, * $24.50 per hour
• 8 am-4:30 pm M-F
• Unlimited Referral Bonus for anyone NEW who comes to apply and work 200 hours.
• Health, Dental, Vision insurance.