IT Manager

We are seeking an experienced IT Manager to lead and maintain our technology infrastructure. The role is focused on ensuring reliable network operations, delivering high-quality help desk support, and coordinating IT projects and policies to support business objectives. The IT Manager will supervise technical staff, manage vendors, and drive initiatives to improve system performance, security, and user satisfaction., * Oversee day-to-day network management including configuration, monitoring, optimization, and troubleshooting of LAN/WAN, firewalls, and VPNs.

• Manage the help desk operations: set procedures, prioritize tickets, ensure timely resolution, track SLAs, and report on support metrics.
• Supervise, mentor, and schedule IT staff and technicians; conduct performance reviews and provide training and development opportunities.
• Plan and implement IT projects such as system upgrades, deployments, and migrations while coordinating internal stakeholders and external vendors.
• Maintain and enforce IT policies, security controls, backup and disaster recovery plans to protect data and systems.
• Manage procurement, inventory, and lifecycle of hardware and software; coordinate warranties and vendor relationships.
• Develop and manage the IT budget, forecast needs, and optimize costs while meeting service requirements.
• Document systems, procedures, and incident responses; create and maintain runbooks and knowledge base articles.
• Provide escalation support for complex technical issues and participate in on-call rotations as required.
• Drive continuous improvement through reviews, audits, and adoption of best practices and emerging technologies.

Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• Minimum 5 years of progressive IT experience with at least 2 years in a supervisory or managerial role.
• Proven experience in Network Management (routing, switching, firewalls, VPNs) and hands-on troubleshooting of network issues.
• Demonstrated experience managing Help Desk support operations, ticketing systems, and SLA enforcement.
• Strong knowledge of system administration across Windows and Linux environments, Active Directory, and common business applications.
• Familiarity with security best practices, backup/disaster recovery, and vendor management.
• Excellent leadership, communication, and customer service skills with the ability to translate technical concepts for non-technical stakeholders.
• Relevant certifications preferred (e.g., CCNA, CompTIA Network+, ITIL Foundation, MCSA) and experience with remote support tools.
• Nice to have: experience with hardware configuration, imaging, and hands-on deployment of servers, desktops, and network devices.
• Ability to be available for occasional after-hours support and emergency response.
• For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 05/28/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.Everforth CyberCoders is proud to be an Equal Opportunity Employer