Desktop Support Technician - WWFN

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Windows and MAC support Desktop and Network Support Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC's. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Imaging and image recovery Experience doing break / fix repairs on desktops, laptops Install / Re-install various software packages and updates WiFi and VPN connections; Support of wireless devices GREAT Customer Service skills

Do you have experience in Technical support?, * Customer service: 1 year (Required)

• Microsoft Office: 1 year (Required)
• Technical support: 1 year (Required)
• VPN: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance