Senior Atlassian Platform Engineer

The Enterprise Systems team is responsible for the systems and tools that power our global workforce, keeping everything running, integrated, and scalable across DoorDash, Wolt and Deliveroo. We're a distributed team embedded in the Global IT organization, working closely with partners across Engineer, Finance, People, Security, and IT Operations., We are looking for a Senior Atlassian Platform Engineer to join our Enterprise Systems team. In this role, you will own the administration, integration, and evolution of our Atlassian toolset, including a migration from Freshservice to Jira Service Management, while contributing to broader automation and workflow modernization across the business., * Administer, integrate, and optimize our Atlassian suite (Jira, Jira Service Management, Confluence) and co-lead the migration from Freshservice

• Design and execute tool migrations and improvements across internal business functions
• Build and maintain automation using GitHub, Terraform, YAML, and Python
• Support core enterprise platforms including Google Workspace, Okta, and Slack
• Partner with stakeholders across IT, Eng, HR, Finance, and Security to ensure tools are aligned to business needs
• Drive adoption of AI tooling in IT operations and help define how we apply automation and intelligence at scale, At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

Do you have experience in YAML?, * You have 4-7 years of hands-on Atlassian administration experience in enterprise environments

• You have deep expertise in Jira, Jira Service Management, Confluence, and Atlassian Cloud - including configuration, integration, and migration
• You're comfortable working across time zones and collaborating with globally distributed teams
• You have experience with Atlassian REST APIs, service accounts, and scripting-based automation (Python or similar)
• You have exposure to infrastructure as code (Terraform) and scripting languages (Python, YAML)
• You're familiar with enterprise tools like Google Workspace, Okta, and Slack
• You communicate clearly, work autonomously, and can drive technical projects from start to finish
• You're genuinely excited about applying AI to real business workflows - not just experimenting with it, but shipping it, * Experience with follow-the-sun support models or distributed on-call coverage
• Familiarity with IT service management frameworks
• Prior experience with Freshservice or other ITSM platforms

Pulled from the full job description

• Paid parental leave
• Parental leave

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.