Consumer Access Supervisor Sebring
Role details
Job location
Tech stack
Job description
- Ensures team members are oriented to the department at the time of hire.
- Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
- Oversees daily financial clearance operations for assigned region/division to ensure timely and accurate processing of patient accounts.
- Stays up to date with payer guidelines, managed care changes, and relevant portals; communicates updates to the team.
- Trains and evaluates team members, coordinating and setting up schedules for training and education sessions.
- Audits team performance and educate staff to maintain high accuracy standards and reduce denials and write-offs.
- Monitors the department's work for accuracy and workflow.
- Conducts team performance management, including scheduling, time tracking, mentoring, progressive discipline, and competency completion.
- Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
- Other duties as assigned.
Requirements
-
Mature judgement in dealing with patients, physicians, and insurance representatives
-
Intermediate knowledge of Microsoft programs and familiarity with database programs
-
Ability to operate general office machines such as computer, fax machine, printer, and scanner
-
Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
-
Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
-
Ability to manage diverse personalities
-
Ability to adapt in ever changing healthcare environment
-
Ability to follow complex instructions and procedures, with a close attention to detail
-
Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
-
Exceptional customer service skills
-
Advanced understanding of insurance knowledge and benefits
-
Advanced understanding of hospital electronic medical report (EMR) system
-
Basic medical terminology
-
Must be able to read, write, and speak conversational English
-
Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties
-
Intermediate medical terminology
-
Bilingual - English/Spanish
-
Typing skills equal to 35 words per minute and must have excellent telephone etiquette
-
Excellent listening skills and problem solving techniques
-
Assertive and proven collections experience for high dollar balances and educates the team in best practices in delivering superior customer service to our patients
-
Self-motivator, quick thinker in terms of dealing with a high volume of patient inquiries, correspondence and effectively manage verbal or written complaints
-
Proficiency in performance of basic math functions, capability of communicating professionally with an acceptable use of English and spelling
Education:
-
Associate [Preferred]
-
High School Grad or Equiv [Required]
Field of Study:
- in Business, Accounting, Finance, Health Administration, Nursing, or another related field
Work Experience:
-
2+ customer service experience [Required]
-
2+ direct patient access [Preferred]
-
2+ revenue cycle experience [Preferred], * Certified Healthcare Access Associate (CHAA) [Preferred]
-
Certified Revenue Cycle Rep (CRCR) [Preferred]
Benefits & conditions
- Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403-B Retirement Plan
- 4 Weeks 100% Paid Parental Leave
- Career Development
- Whole Person Well-being Resources
- Mental Health Resources and Support
- Pet Benefits