Junior Application Support (L2 & L3)
Corus Systems & Consulting Group
Barcelona, Spain
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
JuniorJob location
Barcelona, Spain
Tech stack
Agile Methodologies
Software as a Service
Cloud Computing
ETL
DevOps
Enterprise Software Applications
Atlassian Tools
Job description
- Providing technical support for our internal procurement applications.
- You will be responsible to manage escalations and complaints, working directly with our stakeholders to resolve service issues.
- Analyze and make recommendations to process and application improvements.Create and maintain application and support documentation.
Requirements
Do you have experience in SaaS?, * At least 3 years of 2nd or 3rd level application support experience and are familiar with the concepts of ITIL, DevOps or Agile .
- English language proficiency is required.
- Some experience in enterprise application/IT support (1-3 years)
- Familiar with ITIL processes and CRM tools (Snow or Atlassian)
Nice to have:
- Experience administrating cloud applications or other SaaS products.
- Understanding of ETL processes and system integrations.Exposure to Procurement processes ideal but not required.
Benefits & conditions
- Flexible remuneration and a personalized training plan.
- People-focused team.
- Dynamic work environment, with real possibilities for professional growth.International projects of high technological value.