Enterprise Retail Systems Engineer (HYBRID)

The Fresh Market currently has an opening for an Enterprise Retail System Engineer in our Store Support Center, located in Downtown Greensboro, NC. The Enterprise Retail System Engineer is responsible for designing and implementing integrated solutions across all retail store systems, ensuring seamless operation and a consistent experience for customers and employees. This role requires in-depth knowledge of retail technology, POS (Point of Sale) systems, store operations, and integration best practices. This person will develop and optimize architecture to support current and future retail needs, enhancing efficiency, performance, and scalability across store technologies. This role will report to the Director of Solutions Delivery. What You'll Do:

• Implement, configure, and support store technology solutions throughout their lifecycle, including deployment, testing, maintenance, and ongoing enhancements.
• Build and maintain integrations between retail systems such as POS, inventory management, CRM, ERP, digital signage, and mobile devices to ensure reliable data flow and system interoperability.
• Execute integration strategies that enable seamless data exchange between in-store technologies and enterprise platforms.
• Support and troubleshoot interoperability among in-store technologies (e.g., self-checkouts, mobile payment solutions, kiosks) to ensure a consistent customer experience and smooth store operations.
• Partner with architects and stakeholders to translate solution designs into working, scalable implementations.
• Assist in evaluating retail technology platforms and tools, providing technical input based on performance, reliability, and operational fit.
• Implement and maintain data flows from store systems to corporate reporting and analytics platforms, ensuring accuracy and timeliness of data.
• Support scalability initiatives related to new store openings, remodels, and rollout of new technologies.
• Collaborate closely with business partners, store operations, vendors, and IT teams to resolve issues and align systems with operational needs.
• Monitor system performance, identify root causes of issues, and implement fixes or improvements to enhance stability and efficiency.
• Provide technical support and guidance during incidents, upgrades, and change initiatives in a fast-paced retail environment.

Do you have experience in Vendor communication?, At a minimum, what you'll need:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience supporting or implementing enterprise or retail systems in a production environment.
• Strong working knowledge of retail systems, including POS, inventory management, CRM, ERP, and payment processing.
• Hands-on experience with system integrations, APIs, messaging, and data exchange technologies.
• Familiarity with cloud-based and hybrid environments (AWS, Azure) as they relate to retail systems.
• Experience supporting omnichannel capabilities such as BOPIS, loyalty programs, digital wallets, and customer data integration.
• Proven ability to troubleshoot complex system issues across multiple integrated platforms.
• Strong communication skills and the ability to collaborate with cross-functional teams and vendors.
• Experience working in Agile or similar delivery models.
• Ability to manage multiple priorities and respond effectively to operational issues.

Preferred Qualification:

• Experience working directly with store operations or supporting in-store technology rollouts.
• Practical knowledge of retail workflows, including sales, inventory movement, promotions, and customer service.
• Experience supporting 24/7 or high-availability systems in a customer-facing environment.
• Experience working with Toshiba ACE, EDJ applications, and SOTI Connect in a retail environment.

Pulled from the full job description

• 401(k) matching
• Vision insurance
• Dental insurance
• Store discount, Added Benefits for choosing The Fresh Market Team:
• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available.
• And much more!