Computer Field (IT) Technician

• Deliver on-site and remote technical support for computer hardware, software, and network issues to ensure minimal downtime.
• Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux.
• Manage computer systems, including installation, configuration, updates, and maintenance of hardware components.
• Support network administration tasks such as configuring LAN, WAN, VPNs, firewalls, DNS settings, TCP/IP protocols, and Cisco Meraki devices.
• Assist with Active Directory management, GPO implementation, SCCM deployment, and Windows Server administration to streamline IT operations.
• Monitor and maintain IT infrastructure components like servers, switches, routers, and mobile devices to ensure optimal performance.
• Utilize help desk tools such as ServiceNow, Jira, BMC Remedy, and BMC Remedy to track issues and document resolutions efficiently.
• Conduct analysis of system logs and network traffic to identify potential vulnerabilities or performance bottlenecks.
• Support user account management activities including password resets, access permissions via Active Directory, and device provisioning.
• Collaborate with team members on network administration tasks involving LAN setup, TCP/IP configuration, DNS management, and firewall security measures.

Do you have experience in ServiceNow?, We are seeking a dynamic and detail-oriented Computer Field (IT) Technician to join our team and support our IT infrastructure across various locations. In this role, you will be responsible for providing technical support, troubleshooting software and hardware issues, managing computer systems, and ensuring seamless network operations. Your expertise will help maintain the efficiency and security of our technology environment, enabling our organization to operate smoothly and securely. This paid position offers an exciting opportunity to work hands-on with cutting-edge IT systems while delivering exceptional customer service., * Proven experience providing technical support in a fast-paced environment with a strong focus on customer service.

• Solid understanding of computer hardware components and troubleshooting techniques.
• Proficiency in operating systems such as Windows (including Microsoft Windows Server), macOS, and Linux distributions.
• Hands-on experience with network administration including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs (Virtual Private Network), firewalls (including Meraki), and TCP troubleshooting.
• Familiarity with enterprise tools such as GPO for policy management.
• Knowledge of help desk ticketing systems.
• Strong analysis skills to diagnose complex technical problems quickly and effectively.
• Excellent communication skills to explain technical concepts clearly to non-technical users.
• Ability to work independently in the field while maintaining safety standards and professionalism at all times.

Join us as a Computer Field (IT) Technician where your technical expertise will directly impact our operational success! Bring your passion for technology support along with your proactive problem-solving skills to help us build a resilient IT environment that empowers our organization every day!

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance