IT Technician Tier 1

We are seeking an IT Help Desk Technician to provide front-line support to employees across our office and warehouse environments. This is a fully onsite role supporting both office and manufacturing users-remote work is not available.What You'll Do

• Provide Tier 1 technical support (password resets, access issues, troubleshooting)
• Support core systems:
• Microsoft 365 (Outlook, Teams, OneDrive)
• SharePoint
• NetSuite (user access and login support)
• Troubleshoot:
• PCs, laptops, printers, scanners, and mobile devices
• Network connectivity (Wi-Fi and wired)
• Set up new users, devices, and workstations
• Manage and resolve tickets using a help desk system (Freshdesk or similar)
• Support shared devices (printers, copiers, scanners)
• Assist with basic office networking (Wi-Fi, switches, patching)
• Follow security protocols and company IT procedures

Do you have experience in Windows?, * 1-3 years of IT support or help desk experience

• Strong troubleshooting and customer service skills
• Experience with Windows 10/11 and Microsoft 365
• Basic understanding of networking concepts
• Ability to work onsite daily

Preferred Qualifications

• Experience with NetSuite or other ERP systems
• Familiarity with ticketing systems (Freshdesk, ServiceNow, etc.)
• CompTIA A+ or equivalent

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Royal Case Company is a growing manufacturing company based in Sherman, Texas. Our IT organization operates on a cloud-first strategy leveraging Microsoft 365, NetSuite, and SharePoint, supported by on-premise networking infrastructure. We run a lean, high-impact IT team focused on reliability, responsiveness, and continuous improvement.