Sr. Applications Support Engineer

The role: You own the daily health of the SaaS stack that runs CTTI. You keep 300+ people productive, their identities secure, and their Macs compliant. When something breaks, you fix it. When something slows the business down, you automate it. When leadership needs numbers, you deliver them.

This is hands-on engineering work with real authority. You report directly to the Chief Information Officer., * Google Workspace Enterprise - user administration, security controls, groups, Drive governance

• Zoom Enterprise - licensing, account administration, security and recording policies
• Zendesk - agent and workflow administration, SLA and macro design, reporting
• Okta - SSO policies, app assignments, lifecycle automation, MFA
• JAMF + Apple Business Manager - MDM, compliance, remote commands, OS rollouts
• PandaDoc - template and workflow administration, integrations, approvals
• Ongoing administration across NetSuite, HubSpot, JotForm, and Aloware

Automation and optimization

• Redesign workflows that slow the business down - not just close tickets
• Build automations with Zapier, Make, Google Apps Script, or native APIs
• Standardize onboarding and offboarding so nothing slips through

Reporting and visibility

• Build dashboards and SaaS usage audits leadership can act on
• Turn ticket metrics, platform analytics, and SaaS spend data into real decisions

Enablement

• Write clear documentation and short video walkthroughs
• Run onboarding sessions and quick training for new hires and departments

Vendor and strategy

• Hold vendors accountable - escalations, roadmap asks, renewals
• Support the CIO on quarterly reviews, compliance work, and contract evaluations, * Cardone Capital manages $5.3B+ in assets - you are supporting real scale
• Be part of a brand recognized globally for the 10X Movement and business performance training
• Access to Cardone University and internal professional development
• A culture of ownership, execution, and opportunity earned through results

Do you have experience in Zoom?, * Zoom Enterprise administration

• Zendesk administration

Working experience with

• Okta - SSO, policies, provisioning
• JAMF and Apple Business Manager
• PandaDoc administration

Plus

• 5+ years administering business SaaS at scale
• Identity and access fluency - SSO, SAML / OIDC, MFA, provisioning and deprovisioning
• Clear written and verbal communication
• Ability to work on-site in Aventura, Monday through Friday, * Bilingual English / Spanish
• Scripting in Python, Bash, or PowerShell
• Zapier, Make, or Google Apps Script running in production
• Familiarity with PCI, HIPAA, or Zero Trust principles
• NetSuite, HubSpot, Aloware, or JotForm administration experience

Pulled from the full job description

• Pet insurance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Annual performance bonus eligibility
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and paid holidays
• On-site parking at 10X HQ
• Access to Cardone University and internal training resources, We offer a comprehensive benefits package for full-time employees that includes:
• Medical, dental, and vision for employees and their dependents
• Paid Time Off policy that increases based on tenure with the company
• Employee Assistance Program through Mutual of Omaha
• 401k with company match
• Pet Insurance through MetLife for your 10X pets
• Company Paid Employee wellness initiatives through BeyondMed
• Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)

Cardone Training Technologies is part of Cardone Enterprises, a group generating more than $750M in annual revenue across real estate, business education, consulting, health, and financial services. Cardone Capital manages $5.3B+ in assets under management. The Cardone brand reaches over 20 million followers worldwide and is built on the 10X Movement founded by Grant Cardone. CTTI runs the sales, marketing, and business education arm at global scale. You will be based at 10X HQ in Aventura, Florida - the headquarters of the organization. Joining CTTI means stepping inside one of the most recognized names in business performance.