Giving Implementation Specialist

The Giving Implementation Specialist plays a crucial role in ensuring successful deployment of our charitable giving and tithing solutions for clients. This position bridges the gap between technical capabilities and client needs, working closely with churches, parishes, dioceses, and nonprofits to implement and optimize their giving programs.

• Lead end-to-end implementation projects for new clients, including requirement gathering, solution design, configuration, testing, and launch
• Configure donation forms, recurring giving programs, and donor management systems according to client specifications
• Develop and maintain project plans, ensuring timely delivery while managing client expectations
• Collaborate with internal teams (Sales, Product, Engineering) to resolve technical issues and enhance platform functionality
• Provide technical consultation to clients on best practices for charitable giving programs
• Create and maintain documentation for client implementations and internal processes
• Train clients on platform usage and provide ongoing technical support during the implementation phase
• Ensure client ramps to expected volumes within expected timeframes

Do you have a valid Certified Project Manager certification?, Do you have experience in Customer communication?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, Computer Science, or related field, or an equivalent combination of education and experience

• 3+ years of experience in SaaS implementation, customer success, or a similar client-facing role
• Strong project management skills with ability to handle multiple implementations simultaneously
• Excellent problem-solving abilities and attention to detail
• Strong communication skills with ability to explain technical concepts to non-technical audiences
• Experience with payment processing systems and financial transactions

Preferred Qualifications

• Experience working with nonprofit organizations or charitable giving programs
• Knowledge of payment processing regulations and compliance requirements
• Familiarity with API integrations and webhook configurations
• Experience with CRM platforms and donor management systems
• Project management certification (PMP, CAPM, or equivalent) a plus

Technical Skills

• Proficiency in standard business software (Microsoft Office, etc.)
• Experience with project management tools (Jira, Asana, Monday.com or similar)
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with REST APIs and integration concepts
• Knowledge of SQL and database concepts

Pulled from the full job description

• Professional development assistance
• Paid parental leave
• Parental leave
• Paid time off
• Health savings account
• Employee assistance program
• Paid holidays, At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options - Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off - There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Paid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement - Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.