Per Diem IT Technician

• Respond to hardware and software support issues from employees and volunteers for applications, laptops, phone/voicemail, printers, mobile devices, etc.
• Respond to hardware and software support issues from service providers and Councils on Aging who are using Highland Valley software and/or devices.
• Assist agencies who have purchased Highland Valley's Dining Center Self Service app with training and/or troubleshooting.
• Perform troubleshooting and/or research to diagnose and resolve problems.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Maintain software used on devices, including but not limited to Windows OS, iOS, anti-virus and malware protection, via patches, updates and fixes.
• Install application software.
• Set up and configure computers as appropriate for the user's position.
• Provide orientation and guidance to users on how to use software and operate computer equipment.
• Create and/or update training materials for the computer hardware and software in use at the agency.
• Set up/remove user accounts on systems (network, email, phoneetc.).
• Maintain records/logs of repairs and fixes.

Do you have experience in iOS?, Do you have a Trade school?, We are seeking a Per Diem IT Technician to provide essential technical support across our organization on an as-needed basis. The ideal candidate will possess strong problem-solving skills, technical expertise, and a proactive approach to maintaining and troubleshooting our IT infrastructure.

REQUIREMENTS: Related certificate or diploma from a technical school, or associates degree in related field. Experienced with iOS devices, Windows 11 and Microsoft 365. Excellent interpersonal, verbal, and written skills. Ability to problem-solve and think creatively. Ability to work collaboratively and independently on assigned duties. Ability to prioritize assignments.

Pulled from the full job description

• Employee assistance program
• Flexible schedule

Highland Valley Elder Services, Inc. serves older adults and their families through collaboration, education, advocacy, and a range of programs designed to support them where they live. Our organization is dedicated to enhancing the quality of life for seniors by providing comprehensive community-based services.