IT Helpdesk Analyst

Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate., * Troubleshoot general and company-specific hardware and software applications

• Provide technical support to internal and remote customers
• Resolve malware and virus infections
• Uphold company IT policies, procedures, and best practices
• Utilize ticket tracking software to assist end users with issues as they arise.
• Deploys computers to end users and ensures the correct software is installed on the pc.
• Setup user accounts and provide them with requested and approved permissions.
• Assist users with conference room usage.
• Troubleshoot office 365 and azure problems for end users.
• Troubleshoot printing issues for end users.

SCOPE OF AUTHORITY

• This position is under the direct supervisor of the Director of IT
• This position does not supervise others

Do you have experience in Windows?, * Minimum 1-2 years of prior help desk experience working with a ticket-tracking system

• Customer-focused with excellent communication (written and verbal) skills
• Strong organizational and prioritization abilities
• Self-motivated and a willingness to learn new skills
• Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012, 2016,2019
• Experience in Active Directory
• Experience troubleshooting basic network issues.

EDUCATION AND TECHNOLOGY

• Previous experience working in a helpdesk environment.
• Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications

WORK ENVIRONMENT / SCHEDULE

• Typically works inside in an office environment; some work in our plant environment may be required
• Monday - Friday, 8am - 5pm; some projects and support requests may require after-hours and/or weekend work.

Would you like to be part of a family who loves to take on exciting challenges? Metromont LLC has been one of the leaders in the construction industry for nearly a century and is currently accepting resumes to be part of our dynamic team! Metromont was founded in 1925 on the principles of faith, honor, and passion, and almost 100 years later, those values are still the foundation of who we are and everything we do. A third-generation company with nearly 1,500 associates across six manufacturing facilities in South Carolina, Georgia, Florida, Virginia, and Texas, Metromont is a leader and pioneer in the engineering and manufacturing of precast concrete. Most of all, we're a trusted partner, working side-by-side with our customers from the earliest stages of project design through turnover of the completed structure. In addition to the production of precast concrete, Metromont provides our customers with complementary design and engineering, hauling, erection, and field services to support their full construction needs. Across the eastern seaboard, the southeast, and even as far west as Arizona, our customers rely on us to provide innovative precast solutions and the best quality for their parking structures, data centers, multifamily housing, office buildings, warehouses, schools, and stadiums. And we do, because a trusted partner is who we are - and who we've been for nearly a century.