Desktop Support Technician
Role details
Job location
Tech stack
Job description
As our Desktop Support Technician for our IT team in Tacoma, you'll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience., As our Desktop Support Technician, you will provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization.
-
End User Support & Troubleshooting Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues.
-
Systems & Application Support Support Microsoft Office 365, Windows 10/11, and common business applications while assisting users with technical questions and issue resolution.
-
User Account Administration Manage user onboarding and offboarding activities, password resets, multi-factor authentication, and access-related support tasks.
-
Device Deployment & Asset Management Deploy, configure, and maintain endpoint devices while supporting inventory tracking and equipment lifecycle management.
-
Documentation & Ticket Management Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication and issue tracking.
-
Team Collaboration & Operational Support Partner with IT and HR teams on equipment rollouts, employee transitions, and other support initiatives while providing occasional after-hours assistance as needed.
Requirements
Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED required
- 2+ years of desktop support or helpdesk experience
- Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
- Strong customer service, communication, and time management skills
- Ability to travel between regional offices and provide occasional after-hours support
Benefits & conditions
Pulled from the full job description
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance
- Employee stock ownership plan, * Shared Success: An ownership culture that rewards long-term thinking and doing what's right.
- Retirement Benefits: Company-funded ESOP + 401(k) with immediate match.
- Career Growth: Clear pathways, coaching, training, and professional development opportunities.
- People-First Culture: Collaborative teams that value teamwork and invest in employee success.
- Meaningful Work: Support the technology and systems that help teams successfully deliver impactful projects and services across the organization., * Compensation: $25-$28/hour (depending on experience)
- Time Off: 3 weeks PTO plus 8 paid holidays
- Career Development: Career pathing, ongoing training, and professional development opportunities
- Total Rewards: Comprehensive medical, dental, and vision coverage for employees and qualifying family members, along with employee ownership and retirement benefits.