IT Manager

The IT Manager leads the technology strategy, infrastructure, and digital operations for the Lexington-Fayette Urban County Housing Authority. This role is responsible for managing the Authority's IT systems, business SaaS platforms, and data analytics capabilities while ensuring a secure, reliable, and productive technology environment.

The IT Manager collaborates with leadership to align technology investments with organizational goals, evaluates and implements client-facing and internal technology solutions, and oversees the full scope of IT operations. This role includes coordination with contracted 3rd parties and directly providing day-to-day support functions for the LHA team.

All activities must support the Lexington-Fayette Urban County Housing Authority ("LHA" or "Authority") mission, strategic goals and objectives.

Essential Duties and Responsibilities

Data Analytics & Reporting

• Develops, maintains, and improves data reporting frameworks and dashboards to support organizational decision-making across departments.
• Analyzes operational data to identify trends, inefficiencies, and opportunities for technology-driven improvements.
• Collaborates with department managers to define key performance indicators (KPIs) and build supporting reporting infrastructure.
• Prepares standard and ad hoc statistical reports including help desk incident reports, system utilization summaries, and operational metrics.

Business SaaS & Application Management

• Evaluates, procures, and manages the Authority's portfolio of SaaS and cloud-based business applications, including housing management, finance, compliance, and productivity platforms.
• Oversees configuration, integration, and user administration of enterprise software systems to ensure alignment with business workflows.
• Leads the testing and evaluation of new software applications to assess usability and organizational fit prior to deployment.
• Partners with vendors and software providers to manage contracts, resolve issues, and maintain service levels.

IT Strategy & Infrastructure

• Oversees 3rd parties to manage the Authority's local area network (LAN), wide area network (WAN), and cloud infrastructure, ensuring security, uptime, and performance.
• Develops and implements IT policies, procedures, and standards in alignment with HUD regulations and cybersecurity best practices.
• Plans and manages IT capital expenditures, asset lifecycle, and technology refresh cycles.
• Monitors daily computer operations including printing, distribution, backup integrity, and system health.
• Administers Microsoft Active Directory, Group Policy, Office 365, Exchange, SharePoint, and Azure environments.
• Manages virtual machine environments (VMware or equivalent) and server infrastructure.

Client & End-User Technology

• Oversees and personally supports the configuration and deployment of end-user technology including desktops, laptops, mobile devices, and peripheral equipment throughout Authority facilities.
• Administers the Authority's RingCentral phone system and manages the procurement and issuance of agency mobile devices.
• Provides backup administration of access control and alarm systems as assigned.
• Develops and delivers technology training programs and user guidance to improve staff proficiency and adoption of digital tools.

Technical Support & Operations

• Provides and oversees 3rd parties to deliver IT support functions, ensuring timely resolution of hardware, software, and connectivity issues; escalates as appropriate.
• Reviews the help desk ticketing system, including documentation of requests, resolutions, and recurring issues.
• Performs and delegates preventive maintenance and diagnostic analysis of IT equipment and operating systems.
• Supports onboarding of new staff including workstation setup, account provisioning, and access management.

Miscellaneous

• Devotes appropriate attention to LHA Action Plan objectives as assigned, ensuring that such goals are met or exceeded.
• Represents LHA in a professional and courteous manner at all times.
• Maintains a record of acceptable attendance and punctuality.
• Performs other duties as assigned.

Do you have a Bachelor's degree?, Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field preferred. A minimum of three (3) to five (5) years of progressive IT experience, including demonstrated responsibility for systems administration, SaaS management, or data analytics functions. Experience in a public sector, nonprofit, or housing authority environment is a plus. An equivalent combination of education, training, and experience may be considered., * IT: 3 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Salary range starting at $65,000.00 with a comprehensive benefits package, including paid health, dental, vision and life insurance, pension and retirement savings opportunities and paid time off.

The candidate hired will receive a bonus of $750.00 upon completion of six months' employment, with an additional $750.00 to be paid after one full year of employment., * 401(k)

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance