Support Technician & Client Care Provider (Level 1 - Remote & Onsite)

NORTHERN TECHNICAL SERVICES, L.L.C.
Petoskey, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 42K

Job location

Petoskey, United States of America

Tech stack

Microsoft Windows
Computer Security
Computer Maintenance
Cloud Platform System
Computer Equipment
Information Technology

Job description

Northern Technology Services is looking for a reliable, customer-focused person to join our team as a Technical Support Agent.

This role is a mix of:

  • Helping clients with everyday technology issues
  • Setting up computers and equipment
  • Visiting client locations throughout Northern Michigan
  • Assisting with IT projects and deployments
  • Learning real-world IT skills from an experienced team

You do not need years of IT experience.

We can teach technology.

We can't teach reliability, professionalism, and a great attitude.

What You'll Be DoingHelp People

You'll be one of the first people our clients interact with when they need assistance.

Examples include:

  • Password resets
  • Computer troubleshooting
  • Printer issues
  • Email and Microsoft 365 questions
  • New employee setup
  • Device replacements

Work Onsite

Not everything can be fixed remotely.

You'll visit client locations to:

  • Set up computers
  • Install monitors and docks
  • Replace equipment
  • Help with office moves
  • Assist with technology projects
  • Serve as the local face of our company

Learn IT

You'll work alongside experienced technicians and gain exposure to:

  • Microsoft 365
  • Cybersecurity
  • Cloud systems
  • Business networks
  • Managed IT services
  • Client support operations

Requirements

Do you have a valid Driver's License license?, Do you have experience in Customer service?, Do you have a Trade school?, * Friendly and professional

  • Reliable and punctual
  • Comfortable talking with people
  • Organized and detail-oriented
  • Curious and willing to learn
  • Able to work independently when needed

Experience

Any of the following is helpful:

  • Customer service
  • Retail
  • Hospitality
  • Healthcare
  • Technical support
  • Trade school or IT coursework
  • Personal experience building or troubleshooting computers

No MSP experience required.

Requirements

  • Valid driver's license
  • Reliable transportation
  • Ability to travel throughout Northern Michigan
  • Ability to lift computer equipment when needed
  • Strong communication skills

Benefits & conditions

Pulled from the full job description

  • Paid training
  • Opportunities for advancement

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