IT Field Technician

• Perform hardware diagnostics, upgrades, and repairs on Dell laptops
• Troubleshoot operating systems (Windows, macOS, Linux) on workstations and servers
• Replace components such as hard drives, SSDs, motherboards, RAM, power supplies, keyboards, and screens
• Perform basic server hardware replacements when required
• Configure and troubleshoot BIOS/UEFI, RAID controllers, and firmware updates
• Perform imaging, configuration, deployment, and migration of systems
• Assist with basic server administration tasks (user access, storage checks, service restarts, backup verification)
• Maintain documentation for each job completed (including photos, serial numbers, configurations, and logs)
• Communicate effectively with dispatchers, customers, and team members
• Complete service calls within agreed timeframes while maintaining high service quality

Do you have a valid Driver's License license?, Do you have experience in RAID controller?, * Proven experience in laptop and desktop repair/support (minimum 1-2 years preferred)

• Familiarity with BIOS/UEFI, RAID, system recovery, and virus/malware removal
• Basic knowledge of Windows Server and/or Linux server environments
• Ability to read and follow service manuals and technical instructions
• Strong troubleshooting, problem-solving, and customer service skills
• Reliable transportation and a valid driver's license
• Must have access to basic toolkits, ESD protection, and a smartphone with internet access

Pulled from the full job description

• Flexible schedule