Desktop Support Technician
Role details
Job location
Tech stack
Job description
We are seeking a Desktop Support Technician to join a growing IT team supporting enterprise infrastructure and end-user technology in Mt. Juliet, TN. This is a long-term contract opportunity with strong potential for conversion to a permanent role. The ideal candidate will have experience providing technical support, troubleshooting hardware and software issues, and assisting with day-to-day IT operations in a corporate environment., * Provide desktop support and technical assistance for end users experiencing hardware, software, and connectivity issues
- Troubleshoot and resolve Windows operating system, application, and workstation-related problems
- Assist with infrastructure support activities and routine IT projects
- Monitor systems and perform basic troubleshooting of network and infrastructure components
- Escalate complex technical issues to senior IT staff when appropriate
- Support hardware deployments, workstation setup, imaging, and device configuration
- Maintain accurate documentation of support activities, procedures, and technical solutions
- Collaborate with IT team members to ensure efficient delivery of technology services
- Follow established IT standards, best practices, and operational procedures
- Continuously develop technical knowledge and stay current with emerging technologies
Requirements
Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience
- 1+ year of experience in desktop support, technical support, help desk, or infrastructure support
- Experience troubleshooting Windows operating systems, hardware, software, and peripheral devices
- Strong analytical and problem-solving skills
- Understanding of enterprise IT environments and infrastructure technologies
- Excellent communication and customer service skills
- Ability to work independently and within a team environment, * CompTIA A+ Certification
- Microsoft Certified: Azure Fundamentals
- Google Cloud Associate Certification
- Additional IT certifications or technical training
- Experience supporting enterprise desktop environments
Technical Skills
- Desktop Support
- Help Desk Support
- Windows 10/11
- Hardware Troubleshooting
- Software Installation & Support
- Active Directory
- Microsoft Office 365
- Device Imaging & Deployment
- IT Infrastructure Support
- Network Troubleshooting
- Technical Documentation
- End User Support
- IT Service Management