IT Field Technician

• Provide on-site technical support for hardware, software, and network issues across various client locations
• Troubleshoot and resolve software problems related to operating systems such as Windows, macOS, and Linux
• Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), and firewall settings
• Assist with the deployment of operating system updates, security patches, and software installations using tools like SCCM (System Center Configuration Manager) and GPO (Group Policy Objects)
• Support IT infrastructure components such as Active Directory, Windows Server environments, BMC Remedy ticketing system, ServiceNow, Jira, and network devices like Meraki switches and routers
• Conduct analysis of technical issues using strong problem-solving skills to identify root causes and implement effective solutions
• Document all support activities thoroughly in help desk systems ensuring clear communication with clients and team members

Do you have experience in Customer communication?, We are seeking a proactive and skilled IT Field Technician to join our dynamic team! In this vital role, you will be the frontline expert responsible for delivering exceptional technical support and troubleshooting services directly at client sites. Your enthusiasm for technology, combined with your strong communication skills, will ensure seamless computer management, network administration, and hardware support across diverse environments. This position offers an exciting opportunity to work hands-on with cutting-edge IT infrastructure, help resolve complex issues, and contribute to the smooth operation of our clients' technology systems. If you thrive in a fast-paced setting and are passionate about delivering outstanding customer service, this role is perfect for you!, * Proven experience providing technical support in a fast-paced environment with a focus on desktop support and network administration

• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux
• Hands-on experience with computer networking concepts such as TCP/IP, TCP/UDP protocols, DNS management, LAN/WAN setup, VPN configuration, firewall management, and network security best practices
• Familiarity with computer hardware components and troubleshooting techniques for desktops, laptops, mobile devices, printers, and peripherals
• Proficiency in using remote management tools like SCCM and familiarity with GPO for policy deployment
• Experience supporting IT infrastructure including Active Directory user management and Microsoft Office applications
• Knowledge of help desk ticketing systems such as ServiceNow or BMC Remedy is preferred
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Strong analysis skills to diagnose issues efficiently and implement timely resolutions

Join us as an IT Field Technician to make a tangible impact by ensuring our clients' technology runs smoothly! Your expertise will empower users to work confidently while you grow your skills in a vibrant environment dedicated to innovation.

$20 - $30 an hour - Temporary, Part-time