Genesys Cloud Software Engineer (Developer)

• Develop and maintain customer experience flows using Genesys Cloud Architect.
• Build and support integrations through Genesys Cloud APIs, Data Actions, and event-driven services.
• Implement routing logic, automation, and configurations for voice and digital channels.
• Collaborate with Product Owners, Business Analysts, architects, and development teams to deliver scalable solutions.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Participate in testing, documentation, and deployment activities following development best practices.
• Contribute to the continuous improvement of the contact center platform and related processes.

Do you have experience in REST?, * 3-7+ years of experience in contact center, telephony development, or systems engineering.

• At least 2 years of hands-on experience with Genesys Cloud or a similar CCaaS platform.
• Proven experience delivering production inbound and outbound services and supporting go-live activities.
• Ability to translate business requirements into technical solutions.
• Experience troubleshooting complex issues and ensuring platform reliability.
• Familiarity with cloud concepts, security fundamentals, and version control.
• Experience working with REST APIs, webhooks, JSON, OAuth2, and JWT.

Nice to Have

• Genesys Cloud certifications (Certified Professional, Architect, or similar).
• Experience with Genesys Cloud Architect API and Inbound/Outbound Campaign APIs.
• Knowledge of cloud platforms such as AWS, Azure, or GCP.
• Understanding of networking concepts including VPCs, subnets, NAT, and security groups.
• Experience with event-driven integrations (EventBridge or similar technologies).
• Exposure to CRM platforms such as Microsoft Dynamics.
• Cloud provider certifications (AWS, Azure, or GCP).

Skills & Competencies

• Strong communication and interpersonal skills.
• Analytical and solution-oriented mindset.
• High attention to detail.
• Strong collaboration and teamwork abilities.
• Empathy and stakeholder-focused approach.
• Flexibility and adaptability in dynamic environments.

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States through our 9 own offices.